Order Entry Clerk - Maternity Replacement

JOB DESCRIPTION:

You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.

What you will do

• •Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
• •Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
• •Build and maintain a solid understanding of the company’s products and services
• •Identify customer needs and clearly communicate relevant information to internal service and technical departments
• •Accurately record customer interactions using internal systems and data entry tools

What you bring

• •Technical Diploma or equivalent qualification (approximately 12 years of education)
• •At least 2 years of experience in a customer service or contact center environment
• •Confidence in handling customer interactions by phone and email
• •Ability to navigate computerized systems and learn new applications quickly
• •Strong communication skills, problem‑solving mindset, and customer‑focused attitude

Why join us

• •Be part of a collaborative and supportive team
• •Develop your skills in customer service and communication
• •Work in an environment that values quality, reliability, and continuous improvement

The base pay for this position is

N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

ANI International Nutrition

LOCATION:

Italy > Rome : Via Giorgio Ribotta 9

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable