Order Management & Customer Account Specialist

Description

Join the Fun at Arrow International!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast! We're building a winning culture that’s all about teamwork, passion, and innovation.

At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

Order Management & Customer Account Specialist – Indiana Electronic Pull Tabs (eTabs)

Reports To: Operations Manager / Director of Operations

MUST HAVE EXPEREINCE WITH FRATERNAL ORGANIZATIONS

Position Summary:

We are seeking a detail-oriented and customer-focused Order Management & Customer Account Specialist to support the daily operations of our Electronic Pull Tabs (eTabs) program for Indiana charitable gaming. This position plays a key role in processing equipment orders, maintaining accurate financial records, and providing exceptional accounts payable support to veteran and fraternal organizations across the state. The ideal candidate brings a mix of administrative accuracy, communication skills, and regulatory awareness.

Requirements

Key Responsibilities:

Order Management:

Receive and process orders for eTab equipment (e.g., cabinets, peripherals) for licensed veteran and fraternal organizations.

Verify customers’ current charitable gaming license status with the Indiana Gaming Commission (IGC) prior to processing.

Coordinate with internal teams (warehouse, operations, field service) to ensure timely fulfillment and installation.

Maintain accurate records of order details, shipping, and device assignments in compliance with state regulations.

Accounts Payable & Customer Service:

Generate and issue accurate invoices for electronic pull tab orders, equipment, and related services.

Respond to questions and concerns from veteran and fraternal organizations regarding billing, invoicing, payment due dates, and account balances.

Assist organizations with understanding their AP statements and resolving discrepancies professionally and promptly.

Maintain detailed logs of communications and invoice adjustments in accordance with internal controls and IGC compliance requirements.

Support the month-end close process through accurate data entry and documentation review.

Compliance & Documentation:

Ensure all order and payment records comply with Indiana Gaming Commission regulations and internal accounting standards.

Support preparation of audit-ready documentation for IGC reviews and internal compliance checks.

Track inventory and equipment deployment for reporting purposes.

Qualifications:

Associate’s degree in accounting, Business Administration, or related field (Bachelor’s preferred).

2+ years of experience in accounts payable, order processing, or administrative customer support.

Strong interpersonal and communication skills, with a professional, customer-service-oriented approach.

Experience working with nonprofit, fraternal, or veteran organizations is a plus.

Proficient in Microsoft Excel and accounting software (e.g., QuickBooks, NetSuite, or similar).

Highly organized with attention to detail and the ability to manage multiple tasks accurately.

Preferred Experience:

Familiarity with Indiana charitable gaming regulations and/or electronic pull tabs.

Previous experience in a compliance-driven or public service-focused industry.

Understanding of invoice processing and customer account tracking.

Work Environment:

Office-based role with regular collaboration across operations, field service, and compliance teams.

Occasional in-state travel may be required for on-site support or regulatory events.

Compensation & Benefits:

Competitive salary based on experience.

Health, dental, and vision insurance.

Paid vacation, holidays, and 401(k) plan participation.

Ongoing training opportunities related to charitable gaming and financial systems.

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [email protected].

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.