Order Management II

Description

• •Build and maintain strong relationships with clients, offering support and guidance through the sales process, from initial inquiry to post-sales assistance.
• •Utilize SAP system, website resources, and support from teammates and technical experts to gather information and provide timely solutions to customer inquiries.
• •Uses SAP to retrieve customer information, stock status information, and status of purchase orders and any other pertinent information the customer may require.
• •Monitor order progress, ensuring timely delivery.
• •Collaborate with cross-functional teams including sales, engineering, production, and quality assurance to ensure optimal service and customer satisfaction.
• •Coordinate claims and start RMA processes.
• •Assist outside sales team and management team in processing priority transactions.
• •Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
• •Performs other related duties as assigned.

Requirements

• •Bachelor’s Degree in Industrial/Electrical/Instrumentation Engineering, Supply Chain preferred.
• •Minimum of two (2) years inside sales / key account experience in a customer service and manufacturing environment.
• •Proficient in the ERP (SAP) system required.
• •Proficient in office management software (MS Office).
• •Having functional competence and understanding of manufacturing / production environment.
• •Fluent in both English & Spanish, with strong written and verbal communication skills in both languages. This includes the ability to effectively communicate technical information and provide support to customers.
• •Ability to thrive in a dynamic, team-based environment where priorities may shift.
• •Proficiency in MS Office (Outlook, Excel, Word).
• •Skilled in reaching design specifications and technical drawings a plus.
• •Experience in NEC & IEC hazardous requirements a plus.
• •Ability to multi-task, work in a fast-paced environment and meet deadlines.
• •Strong customer focus demonstrated by attitude of service, excellent organizational and collaboration skills, as well as proactive follow-up habits.
• •Problem-solving ability with a focus on finding innovative solutions.