Order Management Specialist with French (all genders)

Job Title

Order Management Specialist with French (all genders)

Job Description

The Order Management Specialist is responsible for coordinating sales orders diligently to ensure timely delivery of ordered goods to the customer, working under general supervision. The role involves monitoring sales orders across diverse channels, ensuring comprehensive oversight of order fulfillment, including returns.

Your role:

Monitors sales orders across various channels, ensuring comprehensive oversight of order fulfillment, including the processing of returns, to maintain seamless operations.

Promptly addresses non-touchless and one-time-right flows to ensure seamless order fulfillment, efficiently identifying and resolving root causes to enhance overall process efficiency.

Monitors order receipts and status, providing timely updates on sales activities and performance metrics to support informed decision-making and strategic planning.

Coordinates the administrative flow of all sales orders, from intake to recognition, ensuring accuracy and compliance with established procedures, thereby maintaining operational consistency and reliability.

Facilitates weekly order book review meetings between the factory and market groups, facilitating alignment, optimizing order allocation, and ensuring effective communication and coordination.

Monitors the sales order flow closely, focusing on managing exceptions and collaborating with internal stakeholders to maintain order accuracy and resolve any discrepancies promptly.

Oversees the conduct of pre-screening of complex orders, analyzing and adapting technical content to meet customer requirements, ensuring that all specifications and expectations are accurately addressed.

Handles special orders, including coordinating with manufacturing planners and managing dead-on-arrival claims, ensuring timely resolution and maintaining high levels of customer satisfaction.

Engages proactively with internal departments and stakeholders, leveraging knowledge of logistics, planning, production, and transport processes to prevent escalations and drive continuous improvement.

You're the right fit if:

High School Diploma, Vocational Education/ Bachelor's Degree in Business Administration, Supply Chain, Operations or equivalent.

Minimum 2 years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree.

Must be fluent in French (B2-C1 level).

• How we work together
• We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
• Onsite roles require full-time presence in the company’s facilities.

This role is an office role at Lodz.

• About Philips
• Are you ready to do the work of your life to help the lives of others? Learn more about our business , discover our rich and exciting history and learn more about our purpose .
• If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .