Order to Cash Operations Senior Analyst

• Skill required: Order to Cash - Cash Application Process
• Designation: Order to Cash Operations Senior Analyst
• Qualifications: CA Inter
• Years of Experience: 5 to 8 years
• About Accenture
• Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
• What would you do? Cash application team lead will be responsible in managing day today cash applications work such as, Workload distribution, Daily reconciliations, Unapplied numbers, daily productivity tracking, dispute resolution, Email responses to accounting & Bank queries & all metrics are met along with any operational issues to be flagged or escalated. Responsible to perform data integration of KPl s (Financial, CSAT & operationally) with managing data integrity
• Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes:- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction")
• Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger
• What are we looking for? •Min 5 years of demonstrated work experience in managing 10+ analysts within Cash applications processes. Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills 1-2 years of experience in leading and motivating a team of 10+ analysts to achieve goals
• •Proven experience in utilizing processes and tools to drive the reporting team in completing tactical tasks and meeting SLA delivery. Demonstrated understanding of stakeholder mapping (including other Accenture teams and Meta POC) and cross-functional interactions to facilitate comprehensive solutions. Ensure high-quality service delivery by managing critical points and enhancing the execution of individual tasks. In-depth understanding of root causes of potential problems and timely escalation of risks to the manager. Ability to guide the team in resolving out-of-DTP situations and solving complex issues under pressure. Collaborate to solve complex scenarios and inspire a proactive spirit within the team. Reliable and proactive approach to entrusted tasks, with a knack for thinking outside the box. Adaptable, especially during month, quarter, and year-end closings. Fluent in English, both oral and written, to effectively communicate with clients and teams. Possesses exceptional business acumen to effectively guide the reporting team
• Roles and Responsibilities: •Oversee the distribution of the team s workload, ensuring all metrics are achieved and issues are escalated appropriately. Execute detailed account reconciliations to identify and resolve disputed receivables related to missing payments. Actively manage performance metrics for account portfolio.

Attend client meeting to discuss account performance and address issues as required Preparation and consolidation of reports Assist in the preparation of management reports in line with Client s and Accenture s requirements Adherence to client s policies and procedures

CA Inter

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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