Organizational Development & Training Specialist Senior - Austin Energy

About This Position

The Organizational Development and Training Specialist Sr. (ODTS Sr.) creates high‑quality learning solutions that elevate employee performance and customer satisfaction. This role designs and develops curriculum including instructor‑led content, job aids, and interactive eLearning modules, and provides facilitation support through train‑the‑trainer sessions. The ideal candidate brings expertise in instructional design, strong eLearning development skills (Articulate 360, Rise, Storyline, etc.), and an ability to incorporate graphic design principles to produce visually engaging, learner‑centered materials. Key responsibilities include content mastery, learning experience design, multimedia development, facilitation, collaboration, adaptability, and supporting change management initiatives in a fast‑paced call center environment.

Job Description:

Purpose:

This position leads and coordinates organizational development and training activities, including the design of implementation programs for citywide initiatives. Plans and designs a wide range of human resources (HR) services and programs in the area of organizational development and training for one or more City departments.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• •Develops, implements, and evaluates departmental rollouts of citywide HR or organizational development (OD) initiatives
• •Designs and performs department-wide needs assessments to identify and analyze major organizational problems.
• •Analyzes the results of needs assessments, meetings, research, and other forms of communications in order to develop short- and long-term strategies for organizational development across an entire department or group of departments.
• •Coordinates the activities of other organizational development and training personnel, assigning tasks and monitoring their completion.
• •Provides advice to management and others on how to best handle their organizational problems.
• •Develops, schedules, coordinates, and delivers training modules, workshops, and facilitations to selected audiences.
• •Evaluates the effectiveness of training modules, workshops, etc., and makes changes as needed to improve future results.
• •Plans, designs, implements, and evaluates plans and activities for assigned projects and programs.
• •Facilitates groups in areas such as conflict resolution, team development, process improvement, strategic planning, and problem solving.
• •Participates in or lead teams with Organization Development, Human Resources, and other team members.

Responsibilities - Supervisor and/or Leadership Exercised:

• •Provides leadership for groups including other professionals and support staff in the area of Organizational Development and Training.
• •Leads workshops and classes as an instructor or trainer.
• •Mentors less experienced Organizational Development and Training personnel.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• •Knowledge of basic training and learning principles.
• •Knowledge of instructional systems design methods.
• •Knowledge of City practice, policy, and procedures.
• •Skill in oral and written communication.
• •Skill in handling multiple tasks and prioritizing.
• •Skill in using computers and related software.
• •Skill in data analysis and problem solving.
• •Skill in planning and organizing.
• •Skill in data analysis and problem solving.
• •Ability to handle hostility, conflict, and uncertain situations.
• •Ability to work with frequent interruptions and changes in priorities.
• •Ability to deliver training.
• •Ability to facilitate groups.
• •Ability to develop and maintain knowledge in organizational development and training.
• •Ability to establish and maintain good working relationships with other City employees and the public.

Minimum Qualifications:

• •Bachelor's degree in Human Resources Development or related field, plus three (3) years of experience in organizational development and training.
• •One (1) additional year of closely related experience may substitute for one (1) year of the required education up to a maximum of four (4) years substitution.

Preferred Qualifications:

Demonstrated experience designing and writing curriculum and training modules for data‑driven initiatives that improve business performance and customer satisfaction.

Proficiency in developing eLearning content using Adobe Captivate, Articulate 360 (Rise, Storyline), or similar eLearning authoring tools.

Ability to apply graphic design and visual communication principles to produce clear, engaging, learner‑centered materials.

Experience facilitating train‑the‑trainer sessions and preparing facilitators to deliver content effectively.

Experience creating or teaching content related to Oracle CC&B, Motorola CSR, or similar customer service and billing systems.

Familiarity with SharePoint for managing, organizing, and collaborating on training resources and learning assets.

Strong understanding of instructional design methodologies, including ADDIE, adult learning theory, and performance‑based design.

Experience developing multimedia learning assets, such as interactive activities, animations, or scenario‑based modules.

Ability to adapt instructional content for diverse learning styles in a fast‑paced, customer‑centric environment.

Notes to Candidate:

Employment Application:

• •The City of Austin employment application is an official document; incomplete applications will not be considered.
• •Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• •The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
• •Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• •Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

Assessments

Skills assessment may be used to determine selection for interview process after initial applicant review. Applicants will need to score above 70% on each assessment to move forward into the interview process.

If you are selected as a top candidate:

• •Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• •This position requires a criminal background investigation.

Pay Range:

$34.67 - $43.34

Work Schedule:

• •This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations to maintain the safe delivery of electric service for the City of Austin.
• •Work hours may include after hours, holidays, and weekends.
• •Shifts may change according to departmental needs.
• •Employee may be required to work additional hours outside of regular work schedule.

Please be aware that the Job Posting Close Date reflects the final day to apply , but the posting will close at 11:59 PM the day before the date listed . All application steps, including attachments and submission, must be fully completed before that time.

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