OTA Operations Specialist (Open to Fresher)

About the Role

We are seeking a dynamic and results-driven OTA Operations Specialist to manage day-to-day operations while proactively optimizing core operational processes for South East Asia markets. In this role, you will own key workflows, identify operational bottlenecks, serve as a strategic liaison between business and technology teams, and leverage modern AI and automation tools to drive team efficiency and operational excellence.

Key Responsibilities

Operations Execution

Manage end-to-end day-to-day OTA operations, including booking management, invoicing, and cross-functional communications with customers and suppliers.

Continuously review existing workflows to identify inefficiencies, risks, and performance bottlenecks.

Independently author clear, scalable, and high-quality Standard Operating Procedures (SOPs) to establish and elevate operational standards across teams.

Supplier & Cross-Functional Collaboration

Streamline and optimize supplier ticketing, reconciliation, and integration workflows.

Leverage data insights and modern tools to enhance collaboration, minimize manual error rates, and build scalable operating models.

Problem Solving & Requirements Gathering

Serve as the primary operational liaison between business stakeholder units and tech development teams.

Proactively identify system pain points, feature gaps, and daily workflow hurdles.

Translate complex business requirements into actionable technical specifications, driving automation initiatives through to complete deployment.

AI & Automation Integration

Evaluate and integrate tailored AI solutions for content generation, image creation, data analysis, and workflow automation.

Apply modern AI tools to optimize product listing enhancements, customer support response mechanisms, data processing, and automated reporting.

Champion a continuous improvement culture, driving ongoing productivity gains for both individual and team workflows.

Requirements

Education & Experience

Education: Bachelor's degree or above in Tourism & Hospitality Management, Business Management, Business Analytical or a related field (preferred).

Industry Experience:

Prior hands-on operations experience at a leading Online Travel Agency (OTA), e-commerce, or tech company.

Fresher are welcome to apply

Data Analysis: Data-driven mindset with a strong capability to detect business risks through data anomaly detection and formulate effective solutions.

Technical & AI Proficiency

AI Tools Utilization: Proven experience utilizing advanced AI models and platforms (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot) for content creation, image generation, and data analysis.

Efficiency Optimization: Demonstrated ability to design, implement, and iteratively refine AI-driven efficiency initiatives.

Core Competencies & Personal Traits

Problem Solving & Analytical Thinking: Exceptional critical thinking and analytical problem-solving abilities, with a creative approach to operational challenges and the ability to independently drive process improvements end-to-end.

Collaboration & Proactivity: Self-motivated and proactive approach with strong cross-functional collaboration skills.

Resilience & Adaptability: Resilient and adaptable—not afraid of taking on challenges or making mistakes, with a strong commitment to learning and growing from past experiences.

Communication: High professional fluency in written and spoken English, Chinese is a plus

Nice to Have

Hands-on experience with system migrations or comprehensive process redesign projects.

Proven track record implementing automation tools (e.g., UiPath, Power Automate, Zapier, n8n, AI agents) to significantly boost organizational productivity.

Growth mindset with strong curiosity and rapid adaptability to evolving business priorities.

Prior operational experience within travel-tech, e-commerce, or leading OTA environments.