Outbound, ACES PSE

The Customer Fulfillment (CF) Amazon Customer Excellence System (ACES) Outbound team is looking for a committed Process & Systems Engineer (PSE) with a strong record of achieving results to own and drive continuous improvement, process standardization, and operational excellence across Outbound operations. This role will partner with site leadership and cross-functional teams to deliver measurable improvements in safety, quality, productivity, and cost within the Outbound network.

• Key job responsibilities
• - Own end-to-end process improvement initiatives across Outbound functions, leveraging Lean Six Sigma methodology and data-driven analysis.
• - Establish and maintain benchmarking standards, setting network-level rates and driving process sustainability and standardization across multiple sites.
• - Partner with Operations, Engineering, and Technology teams to identify network-level opportunities, eliminate process variation, and deploy scalable solutions.
• - Drive stakeholder development by building continuous improvement culture, developing SMEs, and coaching site leadership on CI tools and methodologies.
• - Lead cross-functional projects end-to-end, including scoping, chartering, executing, and sustaining improvements with measurable business impact.
• - Analyze operational data to identify root causes of performance gaps, develop actionable insights, and implement corrective actions.
• - Support technology deployment and automation initiatives to improve Outbound efficiency and reduce defects.
• - Create and maintain standard work documentation, SOPs, and best practices for Outbound processes.
• - Influence senior leadership through data-driven recommendations and strategic program updates (WBR, MBR, QBR).

Basic qualifications

• - 5+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience
• - Experience with Six Sigma tools and Lean techniques, or experience in similar environments
• - Experience leading cross-functional projects and implementing strategic initiatives
• - Bachelor's degree or equivalent
• - Experience in English-language communication skills, both written and verbal

Preferred qualifications

• - Bachelor's degree or equivalent in Engineering, Operations, Supply Chain or a related field
• - Experience communicating effectively with senior leadership
• - Experience with data and analysis tools including Microsoft Excel and SQL
• - Master's degree in Engineering, MBA, or related field.
• - Experience in Amazon Fulfillment Center operations or similar high-volume distribution environments.
• - Experience managing programs across multiple sites or network-level scope.
• - Knowledge of labor planning, capacity modeling, and workforce management.
• - Experience with project management tools and methodologies.

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