Outlet Host/Hostess - HRC Hollywood Family Dining

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

PRIMARY RESPONSIBILITIES

 Opening doors, where applicable.

 Welcoming and thanking guests.

 Answering questions - accurately and politely.

 Maintaining a clean and organized waiting area.

 Answering the phone.

 Directing guests to areas & restrooms.

 Providing security for co-workers, guests and celebrities.

 Assisting servers, bussers and managers.

 Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.

 Assuring the complete satisfaction of each and every guest.

 Creating memorable experiences.

 Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

 High School diploma or GED equivalent.

SKILLS

 Remaining calm in a hectic, fast-paced atmosphere.

 Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.

 Displaying a positive and outwardly friendly attitude toward guests and co-workers