Outreach & Disaster Response Coordinator – Middle Rio Grande Region

Description

ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Our strategy for improving quality of life and advancing the greater good involves focusing in four impact areas: 1.) Ready Children - preparing children for kindergarten; 2.) Successful Students - empowering students to graduate and reach their full potential; 3.) Strong Individuals and Families - helping individuals and families become self-sufficient 4.) Safety Net - addressing urgent and essential needs for those in crisis.

JOB SUMMARY

The 2-1-1 Outreach & Disaster Response Coordinator serves as the primary representative for 2-1-1 throughout the Middle Rio Grande Region, leading community outreach, partnership development, and disaster preparedness initiatives. This position builds strategic relationships with community organizations, emergency management agencies, and local stakeholders to increase awareness of 2-1-1 services and improve access to critical resources.

During emergencies and disaster events, this role coordinates the collection, verification, and dissemination of timely resource information, supports emergency response efforts, and ensures 2-1-1 remains a reliable source of information and referral services for affected communities.

PRIMARY DUTIES AND RESPONSIBILITES

Community Outreach

• •Develop and deliver presentations to nonprofit organizations, faith-based organizations, government agencies, healthcare partners, and community groups.
• •Conduct outreach throughout the nine-county Middle Rio Grande Region to increase awareness of 2-1-1 services.
• •Cultivate and sustain strategic partnerships with community organizations, local governments, emergency management agencies, and other stakeholders.
• •Identify resource gaps and community trends and recommend outreach strategies to improve access to services.
• •Represent 2-1-1 at community meetings, coalitions, conferences, and public events.

Disaster Preparedness & Response

• •Coordinate the collection, verification, and dissemination of disaster-related resource information.
• •Create and distribute disaster notifications, situational updates, and resource information to 2-1-1 staff and TIRN members.
• •Develop After-Action Reports (AARs) following disaster activations.
• •Participate in emergency management meetings, trainings, exercises, and disaster response activities.
• •Ensure compliance with TIRN Emergency Management Protocols and statewide disaster response procedures.

Operational Support

• •Provide Information & Referral (I&R) and crisis intervention services as operational needs require.
• •Maintain expert knowledge of 2-1-1 systems, technology, operations, and disaster response protocols.
• •Provide leadership and operational support during high call-volume periods, disaster activations, and special projects.
• •Support service level goals by assisting Call Specialists during critical operational needs.
• •Perform other duties as assigned.

BENEFITS

• •Employer-subsidized healthcare plan with employer-funded HRA offered.
• •Group dental, vision, life insurance and other insurance products available.
• •Paid holidays, personal and sick leave time.
• •403(b) retirement plan with employer matching available.

Requirements

EDUCATION AND EXPERIENCE

• •Bachelor’s degree – required / master’s degree – preferred in Health & Human Services, Social Services or other related field of study.
• •High level of interpersonal skills to handle sensitive and confidential information. Position continually requires demonstrated poise, tact and diplomacy
• •Five to eight years of progressively responsible experience in community outreach, emergency management, nonprofit leadership, or human services.
• •Extensive knowledge of community issues.
• •Strong relationships in the nonprofit, public and private sectors.
• •Staff and volunteer management.

Preferred Qualifications

• •Experience with disaster response or emergency management.
• •Knowledge of Texas 2-1-1, TIRN, and Inform USA standards.
• •Bilingual in English and Spanish.
• •Strong public speaking and presentation skills.
• •Experience using resource databases or case management systems.

KNOWLEDGE, SKILLS & ABILITIES INFORMATION

• •Excellent verbal, written, and presentation skills, with the ability to effectively communicate complex information to diverse audiences, including community members, government agencies, nonprofit organizations, and emergency management partners.
• •Strong knowledge of disaster preparedness, response, recovery, mitigation, and community resilience principles, with the ability to coordinate resources during emergency events.
• •Working knowledge of local, regional, state, and federal emergency management systems and the roles of organizations such as FEMA, the American Red Cross, Texas Division of Emergency Management (TDEM), Emergency Operations Centers (EOCs), and other disaster response partners.
• •Ability to build, cultivate, and maintain collaborative partnerships with community organizations, government agencies, healthcare providers, and other stakeholders to strengthen community resource networks.
• •Skilled in public outreach, community engagement, and risk communication before, during, and after disaster events.
• •Ability to gather, verify, analyze, and communicate critical resource information quickly and accurately during emergencies and rapidly changing situations.
• •Strong organizational and project management skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing operational needs.
• •Working knowledge of grant-funded programs, reporting requirements, and compliance with applicable federal, state, local, and organizational policies.
• •Proficiency with Microsoft Office Suite and the ability to quickly learn and effectively utilize 2-1-1 technologies, resource databases, and other software systems.
• •Ability to work independently while exercising sound judgment, professionalism, and discretion in sensitive or high-pressure situations.
• •Demonstrated ability to lead initiatives, provide operational support, and collaborate effectively with cross-functional teams during high-volume operations, disaster activations, and special projects.
• •Commitment to the mission, values, and customer service standards of United Way of San Antonio & Bexar County and 2-1-1 Texas.
• •Knowledge of Inform USA standards and best practices for Information & Referral services.

UNITED WAY COMPETENCIES

Core Competencies (all United Way Professionals):

Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward

WORK ENVIRONMENT

• •Primarily works in a professional nonprofit office environment with minimal exposure to noise, dust, or extreme environmental conditions.
• •Regular use of computers, telephones, and other standard office equipment for extended periods.
• •Requires frequent local travel throughout the seven-county Golden Crescent Region and occasional statewide travel for meetings, trainings, conferences, outreach activities, and disaster response efforts.
• •Must maintain reliable transportation and the ability to travel independently to assigned locations.
• •Requires flexibility to work evenings, weekends, holidays, and extended hours as operational needs dictate, particularly during disaster activations or emergency response efforts.
• •Serves in an on-call capacity during emergencies and disaster events and must be available to respond outside of normal business hours when needed.

PHYSICAL DEMANDS

• •Sedentary work on a PC; sitting for extended periods of time, routinely.
• •Movement within the office and during external meetings and events, regularly.
• •Bend