Outreach Worker

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose.

Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

What We Offer

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out:

4 weeks accrued vacation

Up to 18 paid sick days accrued per year, plus 2 flexible days each year

HOOPP Pension Plan

Ongoing professional development plus $250 annual funding for continuing education and certifications

$350 annual allowance to invest in achieving your personal wellness goals

Participation in organizational pay for performance incentive program

We're looking for full-time Outreach Workers to join our Outreach team!

The Outreach Worker supports individuals in accordance with the Housing First philosophy of immediate access to permanent housing with no readiness requirements, consumer choice and self-determination, recovery orientation, individualized and client driven supports, and social/community integration.

The Outreach Team provides services to the homeless population in Peel Region, in particular, identifying people who are homeless or at risk of homelessness and engaging them in services that support their challenges with mental illness or mental health and substance use.

Status: Full-Time permanent, 12-hour shifts on a rotational schedule including days, overnights, weekends and public holidays. Note, this posting is for an active vacancy.

Base Salary: $63,675.03 - $73,441.21 annually (Candidate qualifications will be considered when determining the starting salary)

Location: This position is based out of our office at 60 West Drive, Brampton. Due to the nature of the program, this role is on-site and community based.

What you will do

Build client capacity, empowerment and create self-reliance

Develop and initiate relationships with prospective clients based on trust, respect, and honesty

Aid with securing/matching appropriate affordable housing for those who are homeless or at risk in the Region of Peel

Support the transition of persons into housing utilizing a Critical Time Intervention Approach to Housing-Based Street Outreach. Set short and long-term goals with persons involved and create and document support plans to reach those goals. Make additional referrals as appropriate

Complete initial intake assessments and discharge assessments at the appropriate date(s) and other documentation as required

Conduct Case Conferencing with support system of persons involved in the program

Maintain professional relationships with referral sources and other service providers.

Make minimum of one weekly community/home visit with unsheltered or those at risk of homelessness to offer support, connect to resources, etc.

Advocate with participants as required (i.e. Landlord relations, EIA, Residential Tenancy Board)

As appropriate, work with Region of Peel Housing Stability Workers to support life skills teaching to help build Client capacity to maintain housing, especially focusing on tenancy skills and knowledge

Maintain appropriate record-keeping/documentation and client files, statistical and outcome measurement tools as required by CMHA/Peel policies and procedures

Support the overall operation of the Street Outreach and Street Helpline responses

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What You Need to Join Our Team:

Post-secondary degree or diploma in relevant discipline (e.g. BSW, MSW, OT, RN)

Minimum of 3 years experience supporting those experiencing homelessness in a community setting

Experience working in an outreach setting with strong, demonstrated understanding of Outreach evidence informed practices is an asset

Previous case management experience is preferred

A personal experience with mental health, addiction and/or homelessness and established recovery, as well as a willingness to share experience is an asset

The following experience / trainings are an asset with an expectation to attend trainings as they become available:

Housing First

Harm Reduction

Motivational Interviewing

Assertive Engagement

Indigenous Cultural Safety

Non-violent Crisis Intervention

ASIST

CPR and First Aid

Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence

Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework

Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.

Fluency in a second language, including ASL (American Sign Language) is considered an asset

Valid Canadian driver’s license and access to an insured automobile in good repair and ability to travel within and around Peel Region and Dufferin County

Ability to work 12 hour shifts on a rotational schedule including days, overnights, weekends and public holidays

A satisfactory Vulnerable Sector Screening (Police Check) report

Deadline to Apply: Wednesday November 4th at 5:00 PM

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.

Apply Now and EMPOWER your career!

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments, and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Inuit, Métis, and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low-income communities, those with a personal lived or living experience navigating mental health, substance use and/or addiction challenges and personal recovery and all equity-deserving groups.

*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categor