Parking Service Officer (Coral Gables campus)

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The Parking Service Officer provides excellent customer service while striving to exceed the University’s standards for safety, responsiveness, and professionalism. Furthermore, the Parking Service Officer monitors and enforces assigned parking zones, facilitates traffic control, and offers motorist assistance to all individuals on University grounds.

CORE JOB FUNCTIONS

• •Writes warnings and citations for illegally parked vehicles and contacts towing company.
• •Patrols assigned area(s) by vehicle or on foot to ensure public compliance with applicable ordinances.
• •Inspects grounds and reports any identified safety hazards.
• •Maintains close communications with dispatch personnel using available equipment.
• •Retrieves information pertaining to vehicle registration and status using handheld computer.
• •Investigates and answers complaints regarding contested parking citations.
• •Maintains records such as logs of parking enforcement activities.
• •Safeguards and keeps equipment in good working condition.
• •Aids motorists needing help with problems, such as flat tires, keys locked in cars or dead batteries.
• •Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High School diploma or equivalent

Certification and Licensing:

Not Applicable

Experience:

Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

• •Skill in completing assignments accurately and with attention to detail.
• •Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• •Ability to process and handle confidential information with discretion.
• •Ability to work evenings, nights, and weekends as necessary.
• •Commitment to the University’s core values.
• •Ability to work independently and/or in a collaborative environment.

Proficiency in computer software (i.e., Microsoft Office).

• •Ability to operate a motor vehicle
• •Valid State of Florida driver’s license
• •Ability to communicate effectively with diverse populations, including students, faculty, staff, and visitors.
• •Familiarity with campus emergency procedures and ability to assist in emergency situations as directed.

DEPARTMENT ADDENDUM (specific to Coral Gables campus)

Department Specific Functions

Updated 10/22/25

Parking Service Officers play a critical role in maintaining safe, efficient, and customer‑focused parking and transportation operations across campus. This position combines enforcement duties with event traffic management, technology operation, and high‑visibility customer service. Officers are expected to uphold University standards for safety and service, support large‑scale events and emergency operations, and adapt to evolving parking technologies while promoting sustainability and accessibility for all campus users.

1. Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance, and report safety hazards.

2. Write warnings and citations for illegally parked vehicles.

3. Maintain close communications with dispatching personnel, using two-way radios or cell phones.

4. Maintain continuous contact with dispatch via radio using approved call signs, codes, and phonetics; follow incident and escalation protocols.

5. Coordinate vehicle relocations and tows per policy; verify eligibility, direct vendors to the correct vehicle/location, and complete tow/relocation records with supporting evidence.

6. Observe and report hazardous conditions such as missing traffic signals or signs, and street markings that need to be repainted.

7. Query and update vehicle/permit records using handheld devices and parking systems (e.g., T2) in accordance with policy.

8. Investigate and answer complaints regarding contested parking citations, determining their validity.

9. Document activities, incidents, contested citations, and relocations/tows with accurate, timely entries and photo evidence where permitted by policy.

10. Inspect and maintain assigned equipment and supplies (radios, handhelds/printers, PPE, cones/signage) in good working order; report defects promptly.

11. Provide accurate parking information and wayfinding to students, employees, and visitors; staff information booths as assigned.

12. Deploy and recover traffic‑control devices (cones, barricades, signage) and meter lanes/garages per approved event traffic plans.

13. Staff ingress/egress posts for athletics contests, commencements, move‑in/out, and conferences; support ADA routing and VIP/credential access; monitor flows and escalate issues per protocol.

14. Provide motorist assistance (battery jump, lockout guidance, flat tire assistance) per safety protocols and training; escalate when outside scope.

• •Perform other duties as assigned, including booth coverage, lot housekeeping, and light office tasks, to meet operational needs.
• •Must subscribe to the University’s Mission Statement and encompass the DIRECCT values and behaviors and Service Standards.
• •Support sustainability by encouraging alternative transportation and maintaining orderly bicycle/scooter/EV areas; report rack/corral/charger issues.
• •Operate parking technology including handheld citation devices and printers, mobile payment validation, and license plate recognition (fixed and/or mobile) in accordance with training, policy, and privacy guidance; promptly report device or system issues.
• •Apply vehicle immobilization devices (“boots”) to eligible vehicles and document actions per department procedures.
• •Ability to work flexible schedules, including variable shifts, nights, weekends, holidays, and special events; overtime may be required based on operational needs.
• •Position is considered Essential Tier 1 and may be asked to support during University emergencies.

Department Specific Qualifications

Education:

· High school diploma or GED.

Certification and Licensing:

· Valid Florida Driver License.

· Certified through Parking Enforcement Specialist Training (PEST) in order to issue County violations: if not already PEST certified then will be sent for training within 12 months of start date.

Experience:

· Basic computer skills required, and proficiency with Microsoft Outlook.

· Experience interacting with the public in a professional capacity.

Knowledge, Skills and Attitudes:

· Ability to communicate effectively, both verbally and in writing.

· Ability to observe, assess, and record hazardous conditions in parking structures.

· Knowledge of public events safety and crowd control principles, procedures, regulations and standards.

· Ability to exercise sound independent judgment.

· Ability to resolve difficult or stressful customer service issues in a courteous and professional manner.

· Knowledge of relocating/towing vehicles.

· Ability to adapt to changing technology and procedures in parking enforcement.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employ