Part-time Customer Service Representative

Description

America's Auto Auction (Central Houston)

2000 Cavalcade Street

Houston, TX 77009

Part-time Customer Service Representative

Growing international auction company! Part-time Customer Service Representative opening!

Rewards for Part-time Customer Service Representative

• •$18.00 - $21.00 per hour, based on experience
• •Part-time employees may be eligible for select company benefits

Responsibilities of Part-time Customer Service Representative

• •Serves as a primary point of contact for assigned buyers and sellers.
• •Builds long-term relationships through regular communication, follow-ups, and proactive outreach.
• •Educates customers on auction services, processes, timelines, and policies.
• •Identifies customer needs and works internally to provide appropriate solutions.
• •Assists customers before, during, and after auction day with questions related to registration, bidding, titles, payments, arbitration, and vehicle services.
• •Coordinates with internal departments including Sales, Operations, Arbitration, Accounting, and Title to resolve customer issues.
• •Handles customer concerns and complaints professionally, working toward fair and timely resolution.
• •Tracks and follows up on open customer requests to ensure timely resolution.
• •Escalates complex or sensitive issues to management when appropriate.
• •Identifies trends in customer feedback and communicates insights to leadership.
• •Accurately documents customer interactions, issues, and resolutions in CRM or auction systems.
• •Maintains up-to-date customer records and communication logs.
• •Assists with preparing reports related to customer activity, service issues, and satisfaction metrics.
• •Performs other duties as assigned.

Work Hours for Part-time Customer Service Representative

• •Tuesday - Thursday 9am - 5pm
• •Friday 9am - 1pm

Requirements

Required Skills/Abilities for Part-time Customer Service Representative

• •Ability to deliver professional, courteous, and solution-oriented customer service.
• •Strong verbal and written communication skills
• •Strong problem-solving skills with the ability to evaluate situations, identify root causes, and recommend effective solutions.
• •Comfortable managing multiple customer requests simultaneously while meeting deadlines.
• •Excellent organizational and follow-up skills.
• •Strong attention to detail to ensure accurate documentation and communication.
• •Proficiency with CRM platforms, auction management systems, and Microsoft Office applications.
• •Self-motivated with a strong sense of accountability and follow-through.

Education and Experience

• •High school diploma or equivalent required.
• •Previous experience in customer service, account management, or client support preferred.
• •Experience working with B2B customers is a plus.

Physical Requirements

• •Office-based role with frequent interaction with customers and internal teams.
• •Requires prolonged periods of computer and phone use.
• •Occasional lifting of files or materials up to 25 pounds.

America’s is an Equal Employment Opportunity employer.