Part-Time Evening Resident Assistant

Description

Title: Evening Resident Assistant

Reports To: Evening Resident Supervisor & Operations Manager

Hourly Rate: 25.00 per hour + $1 shift differential

Employment Type: Part-Time non-exempt

Schedule: Thursday-Friday 4pm-12:30am Friday-Saturday 12am-8:30am

About us:

Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown

to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women,

transgender and nonbinary people, supportive housing for formerly chronically homeless

individuals with a disability, and a robust suite of wrap-around services including on-site

behavioral healthcare. The organization also provides community-based aftercare services for

clients who have transitioned from homelessness to housing.

At The Delores Project, we believe community and belonging are essential to healing from the

trauma of homelessness and this is one way we differentiate ourselves from many other

homeless service providers. In addition to a shelter, we are a community that not only meets

people’s basic needs and provides access to housing resources, but we also provide clients with

a supportive community in a fully therapeutic environment so they can begin to heal from the

trauma of homelessness and are more successful in maintaining housing and stability once they

graduate from our programs. We are client-centered and strengths-based in our approach and

practice of harm-reduction and trauma-informed models of care in all our programs. Our

engagement with one another is rooted in our values of hospitality, integrity, collaboration,

transparency, accountability, respect, and dignity for each community member, including staff

and volunteers. Those who share these values, are passionate about working with people in

crisis, and ending homelessness may be a great addition to our diverse and talented team.

Job Description:

Resident Assistants (RA) serve as front-line team members in our 24/7 shelter, managing all day-to-day operations. RAs work directly with guests in teams of two to ensure the safe, peaceful, and effective operations of our 50-bed shelter. RAs also provide emergency support and relief for residents in the supportive housing program located above the shelter in collaboration with the PSH case managers and the Programs Manager.

Core Competencies: Professional Boundaries, Upholding Respect & Dignity, Empathy & Compassion, Conflict Resolution, Professional Documentation, Cultural Awareness & Sensitivity, Program Proficiency.

TDP Core Competencies: Ethics & integrity of practice, Organization & Time Management, Commitment to TDP’s Principles of Care, Cultural humility, Teamwork & Collaboration, Critical thinking & Problem Solving.

SHELTER:

-Phone screen potential guests and fill beds over the phone.

-Perform intakes and orient new guests.

-Complete shift paperwork and documentation, including the log.

-Conflict resolution, mediation, and de-escalation between shelter guests.

-Ensure the physical and psychological safety of the shelter.

- Perform basic housekeeping duties, including meal preparation and service, supervision of shelter chores, taking out trash, and house laundry.

-Maintain a clean, organized, and safe shelter space.

-Support and provide good customer service to on-site volunteers.

-Facilitate twice-weekly house meetings.

-Attend required training and mandatory monthly team and quarterly all-staff meetings.

-Respond to medical crises, including the use of an AED machine, performing CPR and/ or administering Narcan when necessary, and calling for emergency medical response.

-Continuously monitor guests' belongings and dorm cleanliness and organization.

-Deliver verbal or written reminders when shelter guests do not meet community agreements.

-Evict guests who are engaging in unsafe behavior or violating community agreements.

-Data entry for all clients in HMIS.

- Other program related task as assigned.

HOUSING:

-Assist PSH residents with emergency lockouts.

-Conflict resolution, mediation, and de-escalation between residents &/ or guests in the absence of case managers.

-Answer PSH call box calls (RAs do not admit visitors to the building but do admit delivery people, case managers, and other service providers for residents.

-Security checks throughout the building at 9 pm, 1230am, and 4 am.

-Log any maintenance issues and any pertinent resident or visitor information for case managers and the program manager.

-Complete incident reports for anything PSH case managers are not present for.

-Assist residents with food pantry and hygiene items in emergency situations only.

-Additional responsibilities as needed.

- Other program related task as assigned.

OTHER

-Practice Trauma Informed Care and harm reduction.

-Practice and modeling of healthy professional boundaries with and for guests and residents.

-Work collaboratively with shift partner, making decisions, completing shift duties, and having hard conversations with guests and residents together.

-Work collaboratively with program staff to best meet the needs of guests and residents.

-Attend monthly operations team meetings, virtual and in-person.

- Attend quarterly all-staff meetings.

- Other program related task as assigned.

Requirements

Benefits:

The Delores Project offers a generous benefits package including 13 paid holidays, birthday pay, generous Paid Time Off, medical/ dental/ vision/ life/ mental health insurance, an optional flex-spending account, free RTD Ecopass, and an optional Simple IRA/Roth IRA with a 3% employer match. Plus receive $150 signing bonus before your first paycheck. This signing bonus is subject to all applicable state and federal taxes and withholdings.

Working Conditions:

This position works with and supports a residential environment including walking, standing, sitting, lifting up to 30 pounds, carrying, pushing, pulling, bending, reaching, balancing, stopping, and kneeling. Work also includes manual dexterity for typing and operating a computer, holding, grasping, and turning objects. Work also requires the ability to speak and use normal or aided vision or hearing. Hazards may involve exposure to common household chemicals, loud noises, and exposure to illness and/ or unsanitary hygiene.

Additional Pay Information:

Base rate $25.00

Evening $1 shift differential for hours worked from 4pm-12am.

Disclaimer:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

The Delores Project is an equal-opportunity employer dedicated to a policy of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, BIPOC individuals, Hispanic/ Latinx individuals, Indigenous people, LGBTQIA+ candidates, and/ or those with lived experience of homelessness and poverty are strongly encouraged to apply. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

All applications must be submitted by November 13th, 2026