Via

Partner Delivery Engineer

Tel Aviv

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hirly's read of this role

Seniority: Mid level
Country: IL
Work mode: On-site / unstated
First seen by hirly: 29 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Partner Delivery Engineer at Via, you will act as the critical technical bridge between our R&D, Partner Success, and Product teams to ensure seamless functionality for our global partners. In this high-impact support engineering role, you will untangle complex system escalations and optimize the underlying technology powering our transit networks. This is a unique opportunity to directly enhance partner satisfaction while shaping the continuous improvement of our cutting-edge mobility technology.

About the Role:

Spearhead technical investigations to diagnose and resolve complex system escalations with minimal disruption to live transit operations

Resolve challenging customer issues in a collaborative highly impactful dynamic environment

Collaborate with R&D, Partner Success, and Product to translate technical roadblocks into actionable product enhancements

Build analytical workflows to monitor support trends and proactively prevent future challenges from impacting partners

Develop tailored documentation and knowledge bases to empower internal teams to troubleshoot effectively

About You:

Bachelor’s degree in a technical field and 1+ years of experience in technical support, software engineering, or solutions engineering

Masterful communicator who can seamlessly translate dense technical concepts for diverse, non-technical audiences

Highly analytical root-cause problem solver who operates effectively in a fast-paced, hybrid work environment

Compensation and Benefits:

Our product impacts millions of users around the world providing alternative transport solutions that are more: efficient and accessible, changing cities to make them greener.

Competitive compensation package which includes base salary and equity

Health insurance with a discount for family members

Hybrid work and a lovely office situated in the heart of TLV, in Midtown, close to the light rail and train station

Career development and growth opportunities

Other perks: Freefit and other sports lessons, 10bis/Cibus - you choose!, happy hours, team events, communities and many more benefits

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

Original posting on Via's site ↗

Listed on hirly, a job board. hirly is not the employer: Via is hiring for this role.

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