Partnership Development Coordinator

Description

General Position Summary:

Serve as a primary contact with new and existing partner organizations on American Indian reservations. Responsible for recruitment, eligibility, service match, inventory selections to support partner organizations, and partner retention. The Coordinator travels to the communities served to identify potential partners, assess need/opportunity and establish a relationship between PWNA and the Partner. This position is also responsible for the coordination and management of some seasonal special projects.

Essential Functions:

· Knowledgeable of PWNA services, selection criteria and guidelines.

· Knowledgeable of the service area, community needs, community strengths and reservation service structure, informed of changes

· Develop an outreach strategy for assigned areas of focus

· Process new referrals of program partners to work with

· Match partner organizations with the most appropriate service

· Fully educate partner organizations on the benefits and requirements of working with PWNA

· Listen to partners and interact with all program personnel with dignity, respect and a high degree of cultural awareness

· Retain and motivate partners while recognizing and addressing their needs and concerns

· Process partner requests

· Select inventory that will support the programs of the partner organizations

· Communicate effectively with warehouse personnel regarding orders and inventory issues

· Communicate regularly with partner organizations regarding the status of their requests and deliveries

· Regularly review inventory to know what is available to partner organizations

· Make monthly calls or other outreach methods to partners who have become inactive in order to understand why they no longer work with PWNA and make them active if appropriate

· Keep the outreach strategy for areas of focus on track

· Make routine site visits to partner agencies to build relationship and provide ongoing training on PWNA services.

· Manage all aspects of assigned special projects.

· Gather community profile information.

· Do presentations at workshops, district meetings, and gatherings.

· Document all communication with partners using customer service software

· Record all relevant information related to better serving the partner on the Partner Profile page in the ERP system.

Secondary Functions

· Knowledgeable of warehouse inventory

· Produce travel plans and reports

· Continuous improvement in addressing current processes and procedures

· Actively participate in staff and planning meetings

· Weekly tracking of program partner contacts and new program partner sign-ups

· Keep desktop procedures up-to-date.

Work Conditions:

· Hours Monday–Thursday 6:00am–4:30pm (30 minute lunch)

· Overtime may be required

· Travel based on area vetting, projects, season or need – 20% to 30% range

o Deals with moderately complex situations

o Acts independently within generally prescribed guidelines

Job Skills:

· Excellent communication skills: oral, written and computer

· Strong presentation and public speaking

· Able to teach procedures

· Excellent technical computer skills

· Knowledge of reservation service structure

Job requirements:

· High school diploma required, Associates degree preferred

· 4 years customer service experience

· Experience with computers, strong skills in the Microsoft Office Suite

· Valid driver’s license