Parts Advisor

JOB DESCRIPTION

Company/ Division Department: Bassadone Motors / Parts Department

Location: Bassadone Automotive World, 78 Queensway, The Dockyard, Gibraltar

• Job Title: Parts Advisor - Workshop Support Team
• Reports to: Parts Assistant Manager

Type of position : Full-time

Hours: 37.5 / week

VISION OF THE GROUP

To be the most admired company in every market we operate in through:

An Exceptional Customer Experience

Delivering operational excellence through continuous innovation.

Investing in our People to be the best they can be

BM MISSION OF THE COMPANY

Automotive solutions for our community today and for generations to come

ROLE OF PARTS DEPARTMENT

To efficiently support internal workshop operations and external customers by supplying the right parts, at the right time, through expert product knowledge, proactive service, and strong supplier and customer relationships, while driving growth through inventory excellence and commercial engagement.

• JOB DESCRIPTION
• Tasks

Pre‑Picking & Service Planning

Pre‑pick all serviceable parts in line with vehicle maintenance schedules for all workshop bookings up to two weeks in advance .

Liaise closely with the Service Team regarding last‑minute bookings, changes, or rescheduling where parts availability may be limited.

Proactively identify potential parts shortages and communicate risks early to minimise workshop downtime / customer dissatisfaction.

Arrange collection of parts from our local suppliers.

Estimates & Pricing

Prepare workshop estimates promptly and accurately as requested by mechanics and Workshop Controllers.

Utilise the Electronic Parts Catalogue (EPC) and seek technical guidance from mechanics where required.

Escalate and consult with Line Managers on any estimates involving single items exceeding £1,000 before authorisation.

Ensure pricing accuracy and correct labour/parts interventions on all estimates.

Ensure you proactively anticipate the mechanics’ needs and deliver parts directly to them, minimizing idle time at the back counter.

Parts Issue & Workshop Support

Issue parts to technicians against repair orders in a polite, efficient, professional, and knowledgeable manner.

Ensure correct parts are supplied first time to avoid delays, returns, or rework.

Provide basic technical and part‑fitment advice where appropriate.

Ensure continuity and smooth operations during periods of annual leave when only one staff member is assigned to the back counter.

Supplier Liaison

Request and compare quotes from approved suppliers, with particular focus on workshop materials & Quick Fit tyre quotations .

Raise and maintain accurate part numbers and pricing within BAPS .

Follow company purchasing procedures to ensure cost efficiency and compliance.

Collect parts from local or Spanish suppliers as required.

Stock Control

Ensure all workshop shelves are fully stocked with consumables, lubricants, and commonly used materials.

Monitor minimum and maximum stock levels and raise replenishment requests as required.

Identify obsolete, damaged, or out‑of‑date parts and report them to the Supervisor for correct disposal or write‑off.

Audits & Stock Takes

Conduct and support weekly checks, audits, and spot counts as instructed.

Assist with monthly, quarterly, and year‑end stock takes, ensuring discrepancies are investigated and resolved.

Maintain accurate stock records and report variances promptly.

Loss of Sales & Reporting

Update the Loss of Sales Report whenever a non‑stocked part is identified that could otherwise have been sold.

Contribute to improved stock profiling by highlighting repeat lost sales items.

Housekeeping, Safety & Compliance

Maintain the warehouse in a clean, orderly, and safe condition at all times.

Ensure no boxes, parts, or materials are left on the floor, in line with ISO standards , health & safety, and internal policies.

Follow all manual handling, COSHH, and site safety procedures.

Refill oil tanks with new oil and coordinate the proper disposal of used oil.

Teamwork & Continuous Improvement

Work collaboratively with Service Advisors, Workshop Controllers, and technicians to support operational efficiency.

Contribute ideas for process improvement, stock optimisation, and workflow efficiency within the parts department.

Be flexible to work outside of the contracted hours.

Ad‑Hoc Duties

Carry out any reasonable ad‑hoc tasks or projects as requested by Line Managers to support business needs

WORK EXPERIENCE REQUIREMENTS

Product knowledge would be an advantage

Experience in the motor vehicle trade would be an advantage

Must have a clean Motor vehicle driving license

EDUCATION REQUIREMENTS

Minimum of 5 GCSE’s which must include English and Mathematics

Must be bilingual in English and Spanish both written and spoken

Proficient in Word, Outlook and Excel

SKILLS/ABILITIES/ COMPETENCIES REQUIRED

Good customer relations ability

Sales ability

Team Player

Attention to detail

PERSONAL ATTRIBUTES

Honest

Friendly and open

Proactive

TRAINING

Mandatory Training :

Microsoft Courses

Assigned E-Learning Pathway

Customer Service Excellence

Disclaimer:

The above statements are intended to describe the general nature and level of work being preformed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees. All personnel may be required to perform duties outside of their normal responsibilities to meet the ongoing needs of the organisation.