Patient Access Coordinator, Frazier Hospital, 12p-830p Monday-Friday

Primary Location:

Frazier Rehab Institute - UMC

Address:

220 Abraham Flexner Way
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

• UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
• With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Patient Access Coordinator is responsible for oversight of revenue cycle activities related to patient registration, referrals, precertification/pre-authorization, insurance verification, co-pay collections, customer service functions and training pertaining to front-end operations to ensure financial goals are met. Completes and evaluates Patient Access functions and creates the first impression of University Medical Center ( UMC) services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities.

Essential Functions:

• •Maintains and oversees planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections and referrals to eligibility and outreach enrollment specialists
• •Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations
• •Develops, monitors and trends Key Performance Indicators for Patient Access (PA) and reports findings to the senior management
• •Facilitates communication between departments and PA management regarding issues of front end operations
• •Monitors service volume, referral activities and timeliness and plans staff accordingly
• •Assists in develop and implementation of goals and objectives for front-end operations that support the mission of UofL Health and communicates goals to staff
• •Develops resource materials and guides to be used by staff
• •Ensures compliance with established policies and procedures of UMC, regulatory agencies and third-party payers

Other Functions:

• •Assist with projects, as directed by Senior Management
• •Attends department and team meetings, as required
• •Leads and directs the work of others; trains, motivates and coaches staff
• •Monitors QA results and identifies training opportunities or other solutions to address needs
• •Establishes a positive impression and maintains good customer service with patient, families, medical staff, physicians and other employees of the organization
• •Fills in for other Patient Access team members during lunch, or filling absences, as needed
• •Contributes to the accomplishment of department and hospital objectives
• •Monitors staff to ensure they are portraying excellent customer service
• •Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times
• •Maintains compliance with all company policies, procedures and standards of conduct
• •Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• •Performs other duties as assigned

Additional Job Description:

Education:

High School Diploma or GED/Equivalent (required)

Experience:

Two years of relevant patient access experience (required)