Patient Advocate

Description

Job Summary:

This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast-paced environment and must be able to multitask and accommodate frequent interruptions. A warm, friendly and engaging personality is a must, and interacting in a positive manner with all clients. The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow.

Essential Functions:

• •Greet Patients.
• •Schedule appointments.
• •Call appointment reminders to patients.
• •Assure patient paperwork is complete.
• •Answer telephone.

Requirements

Requirements:

• •Ability to work well with the public.
• •Pays attention to detail.
• •On site during clinic hours.
• •Communicates effectively.

Specific Responsibilities:

• •Represent the clinic to the community in a consistently positive and effective manner.
• •Greet public in a positive, polite manner.
• •Maintain a neat work and reception area.
• •Assist patients in completion of paperwork as needed.
• •Gathers pertinent information including, but not limited to, patient demographics, information regarding income, insurance and residency and medical history.
• •Updates patient information as needed.
• •Answers telephone and handles calls in a friendly, professional manner.
• •Records messages accurately for personnel not available.
• •Conducts patient satisfaction surveys.
• •Maintains open communications with clinic staff.
• •Able to utilize electronic health record software correctly.
• •Schedules patients in an appropriate manner.
• •Gathers proof of income and assigns sliding fee scale appropriately.

Physical Demands:

Physical Abilities

Stand Occasionally

Walk Occasionally

Sit Constant

Handling/Fingering Frequently

Reach Outward Frequently

Reach above Shoulder Frequently

Climb Not Applicable

Crawl Not Applicable

Bend Occasionally

Push Pull:

12 lbs or less Occasionally

13-25 lbs Occasionally

26-40 lbs Occasionally

41-100 lbs Occasionally

Lift Carry:

10 lbs or less Occasionally

11-20 lbs Occasionally

21-50 lbs Occasionally

51-100 lbs Occasionally

Over 100 lbs Occasionally