Patient Care Coach

Description

AdaptHealth Opportunity – Apply Today!

About AdaptHealth

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

• •Commitment to Our People – Support, Development, and Advancement Opportunities
• •Competitive Compensation and Incentives
• •Comprehensive Total Rewards & Benefits
• •Industry-Leading Care & Innovation
• •Responsible Environmental Stewardship

Position Summary:

The Care Coach plays a vital role in supporting patients across all Durable Medical Equipment (DME) product lines to improve therapy adherence, device utilization, and health outcomes. This position combines patient coaching, data monitoring, documentation, and cross-functional collaboration to ensure a seamless and supportive experience for individuals managing chronic conditions. This role also provides personalized education and emotional support, monitors device usage and compliance data, and coordinates with internal teams and external partners to resolve patient needs. This role requires strong communication, technical aptitude, and a patient-centered mindset to empower individuals in their therapy journey while ensuring compliance with regulatory and organizational standards.

Essential Functions and Job Responsibilities:

• •Provide one-on-one mentoring and coaching to patients on device use, including PAP, CGM, and other applicable technologies.
• •Educate patients on proper use, benefits, and maintenance of devices.
• •Utilize motivational interviewing, cognitive-behavioral techniques, and desensitization strategies to overcome resistance or discomfort.
• •Offer emotional encouragement and empathy to support patient engagement and therapy success.
• •Monitor patient adherence and usage data via device software and apps.
• •Provide timely feedback, motivation, and interventions based on adherence trends.
• •Coordinate follow-up with patients to address compliance issues, troubleshoot equipment, and ensure scheduled appointments with healthcare providers are met.
• •Accurately document all patient interactions, device data, and communications in the EMR system.
• •Maintain up-to-date records including payer information, authorization requirements, coverage limitations, and requalification status.
• •Ensure documentation meets billing, compliance, and internal reporting standards.
• •Work closely with local branches, clinical staff, resupply teams, and physician offices to resolve patient needs and ensure continuity of care.
• •Obtain and document follow-up notes from physician offices for billing and adherence purposes.
• •Educate internal teams and external partners on documentation requirements and adherence standards.
• •Participate in team meetings, training, and compliance education programs.
• •Share knowledge and mentor team members to foster a collaborative and informed work environment.
• •Ensure all activities are conducted in accordance with HIPAA and company confidentiality policies.
• •Complete all required compliance training and continuing education programs.
• •Manage multiple tasks efficiently, including handling call volumes and updating records in real time.
• •Perform other related duties, as assigned to support patient care and organizational goals.

Competency, Skills and Abilities:

• •Prior experience in motivational interviewing, behavioral coaching, or patient education, preferred.
• •Foundational knowledge of chronic conditions commonly supported by DME (e.g., sleep apnea, diabetes, respiratory disorders), and associated therapies and devices.
• •Ability to provide empathetic, patient-centered support, including active listening, emotional encouragement, and conflict resolution.
• •Familiarity with device compliance reporting tools, data analytics platforms, and remote monitoring technologies.
• •Technical aptitude for understanding device functionality, troubleshooting issues, and interpreting usage data.
• •Strong analytical and decision-making skills with attention to detail and accuracy.
• •Excellent verbal and written communication skills for interacting with patients, providers, and internal teams.
• •Ability to collaborate effectively across departments, including clinical, operational, and administrative teams.
• •Experience educating internal and external stakeholders on documentation, adherence standards, and best practices.
• •Proficient in Microsoft Office and comfortable using digital tools, apps, EMR systems, and telehealth platforms.
• •Ability to manage multiple tasks in a fast-paced environment, prioritize effectively, and adapt to changing workflows.
• •Skilled in identifying problems, evaluating options, and implementing solutions independently or collaboratively.
• •Understanding of HIPAA regulations and commitment to maintaining patient confidentiality.
• •Ability to accurately document patient interactions, device data, and communications in compliance with company and regulatory standards.
• •Completion of required compliance training and continuing education programs.

Requirements

Education and Experience Requirements:

• •High school diploma or equivalent required; Associate’s degree in healthcare administration, Business Administration, or related field preferred
• •Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
• •Exact job experience is health care organization, pharmacy that routinely bills insurance or provides Diabetics, Medical Supplies, HME, Pharmacy or healthcare (Medicare certified) services.

Physical Demands and Work Environment:

• •Primarily office-based with extended periods of sitting and computer use.
• •Requires mental alertness and the ability to communicate with empathy and professionalism.
• •Work environment may be stressful at times, as overall office activities and work levels fluctuate
• •Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• •Subject to long periods of sitting and exposure to computer screen
• •Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• •Must be able to lift 30 pounds as needed
• •Excellent ability to communicate both verbally and in writing
• •May be exposed to angry or irate customers or patients

Total Rewards & Benefits Program

• •Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• •401(k) with company match
• •Paid Time Off Plans including 6 paid holidays
• •Employee Stock Purchase Plan
• •Paid Parental Bonding Leave
• •Short and Long-term Disability Insurance
• •Life and AD&D Insurance
• •Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• •CVS Minute Clinic and Teledoc access
• •Spousal Advantage Reimbursement Plan
• •Identity Theft Protection and Legal Plan

*Applicable waiting periods apply

Requirements Disclosure

• •Company conducted Background Check is required for all roles
• •Company conducted Motor Vehicle Record Check is required for driving roles
• •Clinical roles require valid licensure/certification, where applicable

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

In accordance with California law, candidates applying for positions located in California that require on-site