Patient Care Coordinator

Description

Carolina Smiles is seeking a friendly, organized, and customer-focused individual to join our team as a Front Desk Coordinator. As the first point of contact for our patients, you’ll play a vital role in creating a welcoming atmosphere and ensuring every visit is smooth and positive.

Schedule

Monday through Friday, 7:30 AM to 5:30 PM (rotating arrival and leaving times), and available ONE Saturday a month from 8:15 AM to 2:30 PM.

Responsibilities

• •Greet and check in patients with a warm, professional demeanor.
• •Manage scheduling for appointments, ensuring efficient use of time slots and patient satisfaction.
• •Answer patient inquiries regarding treatment plans, insurance, and payment options.
• •Handle patient communications via phone, email, and in person.
• •Support administrative tasks, including data entry, patient records management, and appointment reminders.
• •Collaborate with clinical and administrative team members to deliver an exceptional patient experience.

Qualifications

• •Previous front desk in a dental / medical setting (required).
• •Strong communication and interpersonal skills with a patient-centered approach.
• •Ability to multitask in a fast-paced environment while maintaining attention to detail.
• •Proficient in office software and comfortable with practice management systems (training provided).
• •A bubbly, positive personality is a must!
• •Dentrix experience, a plus!
• •Bilingual, a plus!

Why Join Carolina Smiles?

• •Be part of a caring team dedicated to creating beautiful smiles and providing top-notch patient care.
• •Opportunities for growth and development within the practice.
• •A supportive and collaborative work environment focused on teamwork and excellence.