Patient Care Coordinator

Description

Legacy Oral and Facial Surgery is seeking a professional, courteous, and self-motivated Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. This role involves welcoming patients, handling phone calls, scheduling appointments, maintaining records, and managing financial interactions.

Essential Duties:

Serve as the first point of contact, answering phone calls and addressing patient requests, concerns, and needs in a professional, friendly manner.

Triage patient inquiries and escalate issues to the Practice Manager when necessary.

Review and discuss treatment plans, insurance coverage, and patient balances to ensure patients understand their financial responsibilities.

Accurately determine and document co-pays, deductibles, and out-of-pocket expenses for patients’ upcoming appointments.

Process and record payments made in person, by mail, or over the phone.

Present payment options to patients and arrange payment plans according to practice protocols.

Monitor and optimize the daily schedule for efficiency and productivity, coordinating both doctor and hygiene schedules to meet utilization goals.

Ensure follow-up appointments are scheduled for all hygiene patients and update records as needed.

Maintain continuing care and overdue treatment lists, scheduling preauthorized treatment promptly once insurance approvals are received.

Verify that all necessary radiographs, lab cases, paperwork, and patient information are complete and up-to-date before appointments.

Ensure any required medical clearances are obtained prior to patient appointments.

Send requested records to patients and update patient files.

Check in lab cases and update records with relevant information.

Support the Team Lead with additional administrative tasks as required.

Perform other duties as assigned.

Key Qualifications:

Bilingual Spanish speaking required

Detail-oriented, with strong organizational skills

Excellent typing skills

Proficient in Microsoft Office, including Office 365 and Teams

Strong communication skills (verbal and written)

Team player with a flexible, self-motivated attitude

Ability to manage time effectively in a fast-paced environment

Strong work ethic, punctual, and dedicated

Willingness to learn and accept constructive criticism

Background in dental and medical insurance verification

Must be willing to complete a background check

Education & Experience:

High School Diploma or equivalent

Experience in the dental or oral surgery field, with knowledge of insurance, OMSVision, and Office 365

Benefits:

Medical, Dental, Vision, and Life Insurance

401(k) plan

Paid Time Off and holiday pay

Competitive pay

Schedule:

Monday – Thursday: 7:45 AM – 5:00 PM

Friday: 7:45 AM – 2:00 PM