Patient-Client Specialist - Cox North

Facility:

Cox North: 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802






Department:

1017 Occupational Medicine SGF

Scheduled Weekly Hours:

40

Hours:

8a-5p

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

Named one of Modern Healthcare’s Best Places to work five times.

Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .

Acknowledged by Forbes as one of the Best Employers for New Grads.

Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

• Occupational Medicine provides employer services as well as work injury care to a large number of employers groups across the region. The Patient-Client Specialist is typically the first contact our customers have over the phone or in person. The individual in this position plays a pivotal role in ensuring patients have a great experience from the moment they schedule an appointment to when they leave the office. This position requires individuals to have excellent customer skills and a basic working knowledge of front office clinical procedures. This position is responsible for the daily preparation and submission and oversight of clinical patient check-in and check-out procedures as well as billing practices. The Patient-Client Specialist must be capable of managing heavy workload and managing of several tasks at one time. Other duties may be assigned.Education:
• ▪ Required: High School Diploma or equivalent
• Experience:
• ▪ Preferred: Previous experience in patient care and physician office work or worker’s compensation management and care
• Skills:
• ▪ Capable of multi-tasking and answering multiple phone lines
• ▪ experience working with large patient volumes on a daily basis.
• ▪ ability to communicate effectively with a variety of people
• ▪ ability to work independently or as part of a team
• Licensure/Certification/Registration:
• ▪ N/A