Patient Coordinator

Description

Responsibilities include the following. Other duties may be assigned:

· Answer all incoming phone calls in the Albany office.

· Assist all patients, offices, doctors, companies, etc. calling.

· Register demos, insurance, etc. for all new patients for all TCFR office locations.

· Schedule new patients for all TCFR locations.

· Schedule all appointments (follow-ups, DEXAS, e-news, 2nd opinions, etc.) for every provider in the Albany office.

· Reschedule/cancel any Albany appointments that are necessary.

· Check voicemails.

· Create and send phone notes for all Albany phone calls.

· Call for records to other offices and hospitals.

· Fax and mail records.

· Call patients to advise them of any messages per the provider’s request.

· Transfer calls to the proper party.

· Page/call upstairs for all physician-to-physician calls.

· Answer calls from outside offices for new patient referrals and records.

· Scan and index multiple documents daily (records, new patient packets, consult forms, etc.)

· Mail out all new patient packets and letters.

· Call for medical records for all new patients.

· Hospital consultation calls/spreadsheet.

· After calling new patients referred to TCFR, keep track of all the new patients that were unable to get ahold of.

· Bump lists: Reschedule any appointments after the Manager of Patient Care & Coordination blocks the schedules for doctor’s vacations, sick days, etc. Send out letters/cards to any patients that have not called us back about rescheduling their appointment.

· Perform other duties as assigned.

Requirements

Qualifications and Skills:

• •To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• •To perform this job successfully, an individual should have knowledge of Medical Practice Software, Windows, and Microsoft Office.

Required Education and Experience - High school diploma or general education degree (GED); one year of experience working in medical office: scheduling, check-in/out/reception.