Patient Enrollment Specialist (REMOTE)

Patient Enrollment Specialist, Tennessee (Remote)

• Location: Remote, Tennessee
• Hours: Full-time availability

About PharmD Live

PharmD Live is a pharmacist-led, technology-enabled healthcare organization delivering Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other value-based clinical programs. We partner with providers, payers, and patients to improve outcomes, enhance medication safety, and support whole-person care through compliant, patient-centered virtual services.

Role Summary:

The Patient Enrollment Specialist plays a critical role in connecting eligible patients to PharmD Live’s clinical programs. This is a remote role focused on patient education, enrollment, and care coordination. The ideal candidate is a certified Medical assistant, confident, empathetic, results-driven, and comfortable operating in a fast-paced, metrics-oriented environment with high outbound call volume.

This role requires the ability to clearly articulate program value, address patient concerns, and successfully complete enrollment, often within a single interaction while maintaining professionalism, compliance, and patient trust.

• Key Responsibilities
• Patient Engagement & Enrollment

Conduct outbound and inbound calls to educate patients on CCM, RPM, and related clinical programs

Clearly explain program benefits, eligibility, consent, and expectations

Successfully enroll patients during live interactions while addressing objections and questions

Scheduling & Care Coordination

Schedule patient appointments with clinical pharmacists and care teams

Ensure smooth handoffs between enrollment and clinical operations

Communication & Follow-Up

Respond promptly to patient inquiries via phone, voicemail, and email

Communicate with provider offices and insurance representatives as needed to support enrollment

Documentation & Compliance

Accurately document all patient interactions in accordance with CMS, HIPAA, and internal quality standards

Ensure consent, eligibility, and enrollment data are complete and audit-ready

Collaboration & Performance

Partner cross-functionally with clinical, operations, and quality teams

Meet or exceed enrollment, call volume, and quality benchmarks

Participate in training, coaching, and continuous improvement initiatives

Required Qualifications

Minimum of 3 years of customer service experience in a healthcare or patient-facing environment (required)

At least 2 years of medical billing experience , with working knowledge of healthcare workflows (required)

3 or more years of experience in a physician office or medical clinic setting (required)

3+ years of medical clinic experience with demonstrated performance and reliability (required)

Prior sales or enrollment experience in healthcare or related industries (preferred)

Must have a Medical Assistant certification

Core Competencies

Strong interpersonal and communication skills with the ability to quickly establish trust with patients and clinical staff

Excellent organizational skills with a high level of accuracy and attention to detail

Proven ability to perform in a fast-paced, metrics-driven, and goal-oriented environment

Self-motivated with the ability to manage priorities independently