Patient Growth Specialist

Job Title: Patient Growth Specialist

Classification: 1099 Contractor; Full-Time

Hours/Schedule: Monday–Friday, 10:00 AM – 6:00 PM ET

Work Structure: Fully Remote (United States)

Team: Enrollment Operations

Reporting to: Senior Enrollment Operations Manager

Location: United States

Compensation: $30/hour

About the Role

We’re seeking a Patient Growth Specialist to support the expansion of our virtual cardiac rehabilitation program. This role is highly conversion-driven and ideal for someone who excels in high-volume outbound calling, persuasive communication, and helping patients take action in a fast-paced healthcare environment.

You’ll be responsible for engaging prospective patients, clearly explaining program value, overcoming objections, and guiding individuals through enrollment and basic technical setup.

Key Responsibilities

Make high-volume outbound cold calls to prospective patients

Engage patients in clear, empathetic conversations to drive enrollment into our virtual cardiac rehab program

Confidently explain program benefits, expectations, and next steps

Assist patients with mobile app downloads, account setup, and basic technical troubleshooting

Complete initial reminder outreach to confirm upcoming appointments and reduce no-shows

Accurately document call outcomes, patient status, and next steps in internal systems

Meet or exceed daily call volume and enrollment targets

Partner closely with Enrollment Operations and Clinical teams to ensure a seamless patient experience

Required Qualifications

Bachelor’s degree (required)

Proven experience in cold calling, outbound sales, or high-volume call environments

Strong verbal communication skills with the ability to build trust quickly over the phone

Comfort handling objections and motivating patients to take action

Ability to perform in a metrics-driven, fast-paced environment

Strong technical aptitude and comfort helping patients navigate mobile apps and resolve basic tech issues

Reliable internet connection and a quiet, professional home workspace

Preferred Experience

Healthcare, digital health, or patient engagement experience

Business development, inside sales, or growth roles

Experience onboarding or enrolling users into programs or platforms

Familiarity with CRMs, power dialers, or patient management systems

*Note: This is a 1099 contractor position