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Jobgether

Patient Onboarding Agent (Customer Support)

Germany

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
DE
Work mode
Remote-friendly
First seen by hirly
5 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Onboarding Agent (Customer Support) based in Germany.

  • This is a remote customer support opportunity focused on guiding patients through a seamless onboarding journey for at-home sleep testing and oral appliance treatment.
  • You will serve as a primary point of contact, supporting patients from purchase through telehealth scheduling, impression kit completion, and manufacturing readiness.
  • Managing a caseload of 100+ patients, you will balance proactive outreach, inbound support, documentation, and issue resolution.
  • The role requires empathy, organization, and composure when handling sensitive situations such as cancellations, refunds, billing concerns, or delays.
  • You will collaborate with insurance, clinical, sales, and manufacturing teams to resolve issues and keep patient journeys moving forward.
  • Accuracy, privacy, and timely communication are essential, particularly when handling protected health information.
  • This is a long-term, 40-hour-per-week independent contractor opportunity for a patient-focused professional who thrives in a structured, high-volume environment.
Original posting on Jobgether's site ↗

Listed on hirly, a job board. hirly is not the employer: Jobgether is hiring for this role.

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