Patient Scheduler, Full Time

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Position Summary

Responsible for answering telephone, scheduling tests, pre-certifying and registering patients, coordinating test results, data collection and maintaining data.

Principal Accountabilities

Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, Quality

Education

High School diploma or equivalent

Licenses and Certification

N/A

Experience and Skills

• •Technical Experience: 1 year
• •Technical Experience for Diabetes Department:
• •Basic medical terminology knowledge
• •Basic knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc)
• •Typing minimum 40 wpm

Physical Activities

• •Intermittent hand manipulation required
• •Intermittent lifting and carrying of 20 pounds

Role Specific Responsibilities

• •Schedules patients for procedures
• •Posts case data and maintains case log
• •Enters patient charges
• •Provides pre-certification and ABN’s as required
• •General clerical duties
• •Lead: Assists with all scheduler roles
• •Lead: Assists dept manager as assigned and covers in their absence
• •Diabetes Department :
• •Accurately transcribes both internal and external referrals into EPIC
• •Reviews provider order for necessary components. Contacts referring provider office for new order if incomplete.
• •Manages work queue for nutrition and diabetes services for multiple locations throughout the system
• •Follows scheduling policy and procedures to accurately identify patient, insurances, referrals, and obtains required signatures where applicable
• •Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness.
• •Provides basic nutrition and diabetes specific health information
• •Generates reports to identify cancellations/no shows and reviews service history to determine need for rescheduling
• •Facilitates collection of data for CQI & KPI initiatives
• •Obtains appropriate referrals for outpatient follow-up services post-discharge from hospital
• •Connects with patients post-discharge from hospital to complete patient experience survey
• •Communicates with referring providers for any patient not receiving services as prescribed (ie unable to contact, no-show, multiple cancellations, etc)
• •Generates daily reports for inpatient glycemic data
• •Assists with data collection for annual accreditation reporting
• •Schedules conference rooms for group session, staff meetings, trainings, etc
• •Assists with management of staff outlook calendars
• •General clerical duties as assigned

Compensation (Commensurate with experience):

$18.28 To

$27.42 To access our Benefits Guide/Plan Information, please click the link below:

http://www.sih.net/careers/benefits