Patient Scheduling Coordinator - Full Time - Wolf River

Job Title: Patient Scheduling Coordinator

About Us

At West Cancer Center, we are dedicated to advancing patient-centered cancer care. Our supportive and administrative teams work hand-in-hand with clinical providers to ensure every patient receives timely, compassionate, and coordinated care. Join our mission-driven organization and contribute meaningfully to the patient experience.

Position Overview

The Patient Scheduling Coordinator plays a critical role in coordinating patient appointments, ensuring accuracy in registration, and assisting with insurance verification and referral processes. This role demands exceptional communication, organizational, and multitasking abilities.

Key Responsibilities

Greet patients and representatives in a professional and welcoming manner

Verify and update demographic and insurance information

Schedule office visits, lab work, radiology tests, and internal referrals

Respond to phone calls and emails related to appointment scheduling

Send out appointment reminders or rescheduling letters

Assist patients with various requests and resolve scheduling issues

Collaborate with care support and maintain referral documentation

Support administrative functions and provide coverage for peers when needed

Maintain confidentiality and demonstrate a patient-first approach

Participate in training and orientation of new staff as assigned

Attend staff meetings and maintain timely communication with leadership

Qualifications

Education & Experience

Required:

High school diploma or GED

Six months of related experience and/or training in healthcare or a similar administrative role

Preferred:

Experience in insurance verification and referral processing

Skills & Abilities

Excellent verbal and written communication skills

Strong organizational, follow-up, and multitasking abilities

Proficiency in computer systems and scheduling software

Ability to prioritize assignments in a fast-paced environment

Problem-solving skills and sound judgment under minimal supervision

Team-oriented, professional demeanor with a patient-first mindset

Why West Cancer Center is a Great Place to Work

Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.

Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.

Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.

Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation

No nights, weekends, or holidays. Comprehensive benefits package.

Join Us

Be a vital part of the patient journey at West Cancer Center. If you’re detail-oriented, organized, and passionate about patient service, apply now to become a Patient Scheduling Coordinator and help us deliver timely, compassionate care.