Patient Service Rep

SUMMARY:

The Patient Service Representative reports to the Office Manager and provides front-office support in an outpatient medical practice. Responsibilities include patient registration, appointment scheduling, greeting and checking in patients, managing patient information, and supporting efficient patient flow.

RESPONSIBILITIES:

• •Answers and triages telephone calls, takes accurate messages, directs calls appropriately, and ensures timely follow-up.
• •Obtains and accurately enters patient registration information.
• •Schedules, confirms, and reschedules appointments and tracks missed appointments.
• •Obtains necessary insurance authorizations and referrals and verifies financial and insurance information.
• •Checks patients in upon arrival, verifies demographic and insurance information, obtains required identification, and collects and posts co-payments.
• •Maintains efficient patient flow and notifies clinical staff when patients arrive.
• •Performs discharge functions, including scheduling physician appointments, diagnostic testing, and hospital procedures.
• •Ensures required coding information is documented prior to patient departure.
• •May create and maintain patient medical records.
• •Reconciles and batches encounter forms at the end of the day.
• •Maintains quality assurance, safety, environmental, and infection-control standards.
• •Protects patient privacy and confidentiality.
• •Demonstrates Compassion, Accountability, Respect, and Excellence while supporting a collaborative, patient-focused environment.

MINIMUM QUALIFICATIONS:

Education/Knowledge:

• •Knowledge of patient care needs across developmental stages and cultural backgrounds.
• •Familiarity with medical terminology.
• •Proficiency in English and computer systems.
• •Strong interpersonal and communication skills.

Experience:

Two years of experience in a healthcare environment.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

East Providence-950 Warren Avenue - 950 Warren Avenue East Providence, Rhode Island 02914 Work Type:

m-f flexible Work Shift:

Day Daily Hours:

8 hours Driving Required:

No