Patient Service Rep - University Palliative Care

Description

University Physicians Association is seeking qualified applicants for a full-time Patient Service Rep position at University Palliative Care (Located within the UT Medical Center - Cancer Institute ). Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. This position will work closely with physicians to provide a seamless patient experience.

If you are looking for a career that offers a great culture to grow and learn while using your passion for patient care, we want you on our team! In addition to working for a company that is committed to being a great place to work for all team members, we also offer a great comprehensive benefit package that includes:

• •Medical, Dental, and Vision Insurance
• •401(k) with company match and immediate vesting
• •Short-term and Long-term disability
• •Life insurance
• •Critical Illness
• •Flexible Spending Accounts
• •Health Savings Account with Employer contribution
• •PTO, Sick leave, Bereavement leave
• •Employee Assistance Program
• •Fitness Center

Job Responsibilities :

• •Coordinate patient flow to ensure efficient clinic operations
• •Serve as the primary point of contact between patients and providers, documenting patient communications in the electronic medical record (Cerner)
• •Respond to patient inquiries and schedule appointments, referrals, and follow-up visits
• •Monitor test results, process medication prior authorizations, and coordinate follow-up care as needed
• •Track and report clinical and operational metrics, including patient volumes, appointment no-shows, and documentation turnaround times
• •Maintain accurate documentation, manage office supplies, and support daily administrative operations
• •Collaborate with clinical and administrative teams to optimize workflows and enhance the patient experience
• •Participate in team meetings, ongoing training, and other duties as assigned by the Office Supervisor

Requirements

What We’re Looking For

• •Excellent multitasking, time management, and communication skills
• •Strong attention to detail and organizational ability
• •At least 6 months of experience in a medical office setting
• •In addition to traditional clinical responsibilities, this role also includes a significant amount of office-based work. The ideal candidate will be comfortable supporting both patient care and administrative functions such as tracking metrics, managing documentation, and assisting with workflow coordination.