Patient Service Representative

Description

Are you interested in working for New Hampshire's 2024 Health Care Business of the Year, according to Business NH Magazine? Join the HealthFirst community, where every position has purpose!

Step into a career where you're not just filling a position—you're making a meaningful impact. At HealthFirst, we're more than a doctor's office—we're a beacon of hope, providing top-notch integrated medical and behavioral care to all, regardless of their ability to pay. Be part of a team that's redefining healthcare and changing lives in ways others can only dream of. Ready to make a difference? Join us!

We’re currently seeking a Patient Service Representative to join our front desk team. In this role, you'll be the friendly face and helpful voice that welcomes patients and visitors—often the very first point of contact for those seeking care. From answering phones and scheduling appointments to helping patients navigate services and verify information, you’ll be the connector between compassionate care and the people who need it most.

This isn’t just about administrative tasks (though those are important too)—it’s about making each interaction a little brighter, a little easier, and a lot more human.

What You’ll Do

Greet patients warmly, whether in-person or over the phone

Answer phones professionally and promptly, offering clear, helpful guidance

Register new patients and update records with accuracy and attention to detail

Help maintain efficient patient flow by coordinating with clinical staff and managing the provider schedule

Verify insurance and collect co-pays or sliding-scale fees

Assist with prescription pickups, records requests, and follow-ups

Keep workspaces organized and confidential information secure

Support the team with scheduling, patient reminders, and other essential communications

Cross-train in at least one other area to support clinic flexibility

Embrace other duties as needed to help the team succeed

Who You Are

You’re customer-focused and take pride in providing respectful, helpful service

You’re organized and detail-oriented , with a knack for juggling tasks in a fast-paced environment

You’re a clear communicator , both in writing and in person

You’re empathetic , patient, and calm under pressure

You work well in a team, building trust with colleagues and patients alike

You’re adaptable and open to learning new systems and processes

Above all, you’re driven by a sense of purpose and a desire to make healthcare more accessible for all

• At HealthFirst, you’ll find more than a job—you’ll find a mission.
• If you're ready to make every interaction count and bring compassion into every conversation, we’d love to meet you.

Requirements

EDUCATION/EXPERIENCE: High school diploma or equivalent required. Two years' medical office experience desired.