Patient Service Representative - Mercy Clinic Gastroenterology

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Patient Service Representative - Mercy Clinic Gastroenterology

Location: 10012 Kennerly Road, Suite 102, St. Louis, MO 63128

Schedule: Full Time | 40 Hours/Week | Mon-Fri | 7:30am -4pm or 8am -4:30pm

Qualifications:

Education : High school diploma or equivalent.

Experience : Customer service experience preferred

Responsibilities:

Greet and register patients; verify identity and manage check‑in/check‑out

Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling

Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates

Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow

Maintain accurate registration, EHRs, and assigned work queues

Handle patient concerns professionally and escalate as needed

Manage daily cash drawer, accounts receivable tasks, and payment plans

Support EPIC updates, departmental initiatives, and clinic communications

Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies

Perform other duties as assigned

Skills, Knowledge and Abilities:

Knowledge of medical terminology, insurance, and billing processes

Clear and professional verbal and written communication skills

Basic computer skills, including accurate data entry

Strong customer service skills with a patient‑focused approach

High attention to detail and accuracy

Ability to maintain confidentiality and comply with privacy policies

Adaptable, professional, and able to work well under pressure

Effective problem‑solving and issue resolution skills

Mercy Key Benefits:

· Tuition Reimbursement up to $2,000 for continuing education after 12 months

· Health/Dental/Vision available after day one

· Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA

· Paid parental leave for new parents

· 401k with employer match

· Paid PTO for volunteering

· Competitive salary

· Future career growth!

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.