Patient Service Representative - Urology Clinic

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Patient Service Representative – Mercy Clinic Southfork Urology

Location: 12700 Southfork Rd. Saint Louis, MO 63128

Schedule: Full-Time | Monday–Friday, 8:00 AM – 4:30 PM (40 hours/week)

Qualifications:

Education : High school diploma or equivalent.

Experience : Customer service experience preferred

Responsibilities:

Greet and register patients; verify identity and manage check‑in/check‑out

Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling

Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates

Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow

Maintain accurate registration, EHRs, and assigned work queues

Handle patient concerns professionally and escalate as needed

Manage daily cash drawer, accounts receivable tasks, and payment plans

Support EPIC updates, departmental initiatives, and clinic communications

Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies

Perform other duties as assigned

Skills, Knowledge and Abilities:

Knowledge of medical terminology, insurance, and billing processes

Clear and professional verbal and written communication skills

Basic computer skills, including accurate data entry

Strong customer service skills with a patient‑focused approach

High attention to detail and accuracy

Ability to maintain confidentiality and comply with privacy policies

Adaptable, professional, and able to work well under pressure

Effective problem‑solving and issue resolution skills

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.