Patient Service Specialist

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Job Description:

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

Customer Service

Monitoring and reacting to patient feedback

Monitoring the flow of patients and directing as appropriate

Answering and attending to all telephone calls in a timely manner

Responding to queries in accordance with the privacy policy

Having a breadth of service knowledge to respond to patient queries

Providing support to Physicians and other internal customers, as required

Assist with patient questions regarding billing and insurance payments

Maintenance and improvement of the patients’ waiting room

Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization

Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols

Maintaining the Integrity of Patient Records

Scheduling Physician appointments with regard to availability & appropriate timeframes

Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit

Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments

Registering new patients in a timely manner and ensuring the accuracy of personal and billing details

Ensuring all documentation and correspondence required for the consultations appointment is registered

Creating referring doctor records as required

Following up on referrals

Document management

You are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.

Adhere to the policies and procedures as documented in the work instruction manual and as directed Contribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc.

General administrative and patient support duties, e.g. document management, report generation

Qualifications

High School Diploma or equivalent

Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.

Handle and resolve urgent matters and time critical medical appointments

Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.

Proven experience to work effectively both independently and in a team environment.

Knowledge of patient billing systems and related funding mechanisms.

Ability to use clinical administration systems, as well as Microsoft Office software

Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.

Flexible approach to work

Travel as required to other centers