Patient Services Assistant

Key Responsibilities

• •Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• •Ensures cleanliness and neatness of patient’s environment and stock room
• •Ensures cleaning of the Isolation rooms is done when required.
• •Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
• •Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
• •Serves, distributes and collects patient / visitors meals and refreshments
• •Arranges patient transport from Dialysis treatment
• •Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
• •Monitors consumable stores and orders stock as required
• •Confirms delivery of stock, checks inventory and documentation
• •Performs stocktake when requested
• •Maintains Clinic Manager database
• •Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
• •Orders and pack away linen
• •Assist in the collection of blood samples by pathology lab, help spin blood before collection
• •Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
• •Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• •Engages in interne.al and external in-service activities to enhance / maintain skills and knowledge

Essential Competencies:

• •Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
• •Demonstrated organizational and problem solving skills combined with the ability to work in a self-directed manner
• •Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
• •Knowledge of Work Health and Safety as it relates to the role within the facility
• •Understanding of the Quality improvement process and risk management obligations
• •Demonstrated skills in food preparation and presentation
• •Basic office skills, including filing and answering telephone enquiries
• •Previous experience in patient assistant role
• •Basic computer literacy.

Desirable:

• •Completion of a Patient Service Assistant Certificate or equivalent qualification
• •Demonstrated commitment to quality improvement initiatives.
• •Effective communication skills, both written and verbal
• •Team player