Patient Services Coordinator, Hospice

Patient Services Coordinator – Hospice

VitalCaring – Where Your Coordination Creates Compassionate Care

At VitalCaring, we don’t just deliver care - we create meaningful connections that bring comfort, dignity, and support during life’s most important moments. As a Patient Services Coordinator (PSC) in Hospice, you play a critical role behind the scenes - ensuring patients and families receive timely, coordinated care when it matters most.

This is a role for someone who thrives in organization, communication, and fast-paced environments - someone who can connect clinicians, patients, and schedules seamlessly to support exceptional end-of-life care.

If you’re detail-oriented, compassionate, and driven by purpose, this is where you belong.

Why Join VitalCaring?

Be the heart of coordination – Ensure patients receive the right care at the right time through seamless scheduling and communication

Make a meaningful impact – Your work directly supports patients and families during critical moments

Team-driven environment – Partner closely with clinicians, leadership, and support teams

Stability with purpose – Full-time role with consistent schedule and supportive leadership

Growth-focused culture – Be part of a team that invests in your development and success

What You’ll Do

Coordinate care delivery and support hospice operations through strong scheduling and communication:

Schedule and coordinate patient visits across hospice clinicians to ensure timely, efficient care

Collaborate with nurses, social workers, chaplains, and leadership to support daily care coordination

Monitor schedules and follow up on missed, incomplete, or delayed visits

Utilize EMR and reporting tools to track productivity, coverage, and scheduling optimization

Partner with field teams and leadership to reduce missed visits and improve patient experience

Communicate effectively with patients, families, clinicians, and referral partners

Respond to changing patient needs and scheduling challenges with urgency and problem-solving

Maintain accurate documentation and workflow completion within the EMR system

Support quality initiatives, including participation in QAPI programs

Promote a culture of compassion and professionalism in every interaction

What We’re Looking For

We’re seeking individuals who thrive in a fast-paced, team-oriented healthcare environment:

High school diploma or equivalent required

1+ year of administrative, scheduling, or office experience (healthcare or hospice preferred)

Strong organizational and multitasking skills

Experience working with electronic medical records (EMR) or scheduling systems preferred

Excellent communication and interpersonal skills

Ability to prioritize, adapt, and problem-solve in real time

What Sets You Apart

Experience coordinating schedules in a healthcare or service-based environment

Strong sense of urgency and accountability - takes ownership and follows through

Ability to manage multiple priorities without losing attention to detail

Calm, professional approach in high-pressure or emotionally sensitive situations

A natural balance of compassion, organization, and proactive communication

Benefits

Health & Wellness

Medical, Dental, and Vision coverage

Pharmacy benefits

Virtual care and mental health support

Flexible Spending Accounts (FSA) and Health Savings Account (HSA)

Supplemental health and life insurance

Financial & Protection

401(k) with company match

Employee referral program

Prepaid legal services

Identity theft protection

Work-Life Balance & Perks

Generous paid time off

Pet insurance

Tuition and continuing education reimbursement

At VitalCaring, our values - trustworthy, capable, compassionate, proactive, and called - guide how we care for our patients and support each other every day.

Apply today and be part of a team that brings comfort, coordination, and compassion when it matters most.

All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.