Patient Support Representative

Description

JOB SUMMARY:

Patient Support Representative/ “Front Desk” works in the office as a general point of contact for all clients, providers, and third parties contacts.

KEY RESPONSIBILITIES:

• •Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
• •Returning client, provider and third party calls in a timely manner.
• •Referring client inquiries of a clinical nature to the appropriate clinical staff for triage.
• •Scheduling appointments.
• •Provide a welcoming first impression of the organization.
• •Client check in and complete full registration process.
• •Experience with verifying client insurance is preferred but not required.
• •Collecting payments.
• •Verifying insurance information.

Requirements

REQUIREMENTS:

• •Sending and following up on messages between client’s and providers/clinical staff members via EHR
• •Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff.
• •Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.
• •Verifying information on file and updating said information as necessary.
• •Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.
• •Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.
• •As appropriate, triaging phone calls and following up on client’s requests.