Patient Support Specialist

Description

POSITION SUMMARY Performs customer service functions in the clinical office setting.

Essential Functions:

• •Responsible for all incoming calls.
• •Scheduling of medical and dental appointments.
• •Follow up on No-Show appointments.
• •Working of the Dental Recall List.
• •Inform patients of past due balance at point of contact.
• •Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook.
• •Retrieve appointments and messages from Patient Portal on a daily basis.
• •Complete Patient Registration for medical and dental patients.
• •Insurance Verification
• •Collection of co-pays, deductible, and fees.
• •Preparations for next day’s schedule
• •Other reasonable duties as assigned

Requirements

SKILLS & ABILITIES

Education: High School Diploma or GED Certificate required

Computer Skills: Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Other Requirements:

• •Ability to communicate in English, both verbally and in writing.
• •Ability to communicate in different languages desired.
• •Excellent customer service skills
• •Ability to type 40 wpm desired