Payroll Administrator

Job Title: Payroll Administrator – Level 1

Location: Cape Town, South Africa

About ICG Medical: ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialities), midwives and home care/healthcare workers. Our company vision is to improve patient care. The DNA make up of our business stems from our core values: Open, Family and Passion. The business is made up of three recognised healthcare recruitment brands: Greenstaff Medical, Clinical24 and Cromwell Medical. Each deliver tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada and the USA with more office openings on the horizon.

Job Summary:

The Payroll Administrator plays a crucial role in providing essential support to the payroll department, performing a range of key tasks to ensure smooth payroll operations. Their responsibilities include managing the payroll inbox, addressing and resolving queries efficiently, answering phone lines to assist employees and resolve issues, and generating detailed payroll reports for accurate financial tracking. With a strong focus on attention to detail, the Payroll Administrator ensures that all payroll information is processed accurately and in a timely manner. They have excellent communication skills to interact effectively with both team members and employees and have a collaborative approach to work seamlessly within the payroll team, contributing to the overall efficiency and accuracy of payroll functions.

Responsibilities:

Payroll Inbox: Manage and respond to payroll-related inquiries in the payroll inbox. Escalate complex issues to senior payroll staff or the Payroll Manager as necessary

Phone Lines: Answer incoming calls related to payroll inquiries and provide accurate information or escalate as needed

Overflow Phone Lines: Manage overflow phone lines to ensure all inquiries are addressed promptly and efficiently

Tax Notification: Handle tax notifications, match exceptions through the payroll system including updating employee records and ensuring compliance with tax regulations

Referral Bonuses: Administer the referral bonus program, ensuring timely and accurate payouts

Weeks in Calendar: Assist in tracking and maintaining the weeks within the financial year and updating the finance team

Rejection List: Maintain and update the rejection list, addressing and removing any resolved rejects and update the list

Data Entry and Maintenance: Accurately input and update employee payroll data, including new hires, terminations, salary changes, and deductions, ensuring that records are current and precise

Confidentiality: Handle sensitive employee information with a high level of confidentiality and security, ensuring that all payroll data is protected against unauthorized access or disclosure

Regulatory Compliance: Ensure adherence to all relevant labor laws, payroll regulations, and company policies. Stay informed about changes in legislation that could affect payroll processes and implement necessary adjustments

Qualifications, Experience and Skills:

Associate's degree or coursework in accounting, finance, or a related field preferred but not required.

Minimum of 1 year of experience in payroll administration or a related field preferred but not required.

Experience in customer service or call centre environments is an advantage.

Proficient in Microsoft Office Suite, particularly Excel and Outlook.

Excellent verbal and written communication skills.

Strong attention to detail and organizational skills.

Ability to manage multiple tasks and prioritize effectively.

Strong problem-solving skills and ability to handle confidential information with discretion.

Willingness to learn and adapt to new systems and procedures.

Ability to work collaboratively within a team and support senior payroll staff as needed.

Commitment to maintaining up-to-date knowledge of payroll laws and regulations.

ICG Medical is an equal opportunity employer and encourages candidates of all backgrounds to apply.