PDS Governance and Quality Management Lead

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

POSITION SUMMARY

The PDS PMO Governance & Quality Lead is a strategic leadership position within the PDS Americas PMO responsible for the dual mandate of (1) establishing, embedding, and sustaining commercial governance frameworks that protect JLL’s risk and reward position across the Americas project portfolio, and (2) driving the Quality & Continuous Improvement (Q&CI) program that ensures consistent, measurable service delivery excellence across all PDS markets.

This role consolidates two previously separate PMO pillars — Commercial Governance and Quality & Continuous Improvement — into a single, integrated leadership function. The individual in this role will be the connective tissue between upstream risk and governance processes and the downstream monitoring, compliance, and improvement cycles that follow project delivery. They will partner closely with Operations, Finance, Legal, Learning & Development, and Market leadership to build sustainable systems that are both rigorous and practical.

KEY RESPONSIBILITIES

1. Commercial Governance

Oversee the review and approval process for PDS Americas opportunities, assessing commercial, legal, and operational parameters to ensure an appropriate balance of risk and reward for JLL.

Develop and maintain standardized governance structures, workflows, policies, and procedures across Americas markets, in alignment with PMO and Operations leadership.

Support MSA negotiations and collaborate with Solutions Development teams during contract discussions; review and support the creation of compelling commercial models and value propositions in competitive bid situations.

Ensure appropriate stakeholders are alerted and engaged to provide guidance and support in complex negotiations and dispute resolution situations.

Establish and maintain KPI monitoring systems that provide enhanced visibility into risk exposure and governance compliance across the Americas project portfolio.

Identify and disseminate lessons learned from project delivery and best practices across Americas-wide delivery teams; foster a continuous improvement culture in partnership with the Q&CI function.

Deal Evaluation Committee (DEC) Governance

The Governance & Quality Lead facilitates both the Variable Deal Evaluation Committee (Variable DEC) and the Dedicated Deal Evaluation Committee (Dedicated DEC) — the two forums through which JLL PDS opportunities are reviewed and approved by PDS Leadership prior to advancing client pursuits. Both committees evaluate deals across five dimensions: Financial and Risk Assessment, Strategic Alignment, Resource Requirements, Operational Considerations, and Compliance and Policy.

Facilitating Dedicated DEC: Publish the weekly agenda via Teams; ensure approvals and meeting notes are logged in the Smartsheet tracker in real time during each call; and guide the team on when and how to seek outside approvals (Finance, Variable Leadership, or PDS escalations) when required.

Facilitating Variable DEC: Notify potential attendees each Monday; publish the weekly Tuesday agenda (consolidated from Dashboard PPT slides) via email and calendar invite; ensure approvals and notes are logged in the PPT agenda during the call and subsequently captured in Salesforce; and guide the team on when and how to engage outside approvals (Finance, Dedicated Leadership, or PDS escalations) as needed.

Variable Rate Card Governance for Dedicated Teams

The Governance & Quality Lead oversees the proper application of the Variable Rate Card by Dedicated teams. Responsibilities include:

When a Dedicated team client (including teams led by JJ or Adam) requires inclusion of the Variable Rate Card in an RFP or MSA renewal, ensure that no rates are proposed below the published schedule without the express approval of Louis Molinini (or Dolores, for LATAM-related changes).

Where proposed terms and conditions differ from standard (e.g., extended payment terms or non-agent delivery models), collaborate with the Dedicated team to appropriately recalculate rates to reflect the adjusted risk and commercial profile, then facilitate approval of revised rates through Louis Molinini prior to submission.

2. Quality & Continuous Improvement (Q&CI)

Lead the implementation and ongoing management of the PDS Quality Management Program, measuring and reporting compliance with systems, processes, procedures, and service standards.

Coordinate and distribute quality scores, metrics, and KPIs to Markets and dynamic work teams; use data to drive accountability and identify improvement opportunities.

Act as the primary resource for project teams seeking guidance and assistance on quality initiatives, new processes, and compliance requirements.

Design and implement sustainable continuous improvement processes; support the vetting and rollout of new quality initiatives and implementation strategies.

Collaborate with the Learning & Development team to develop training strategies and materials that support quality control initiatives and staff capability-building.

Create presentation materials for communications, leadership reporting, and stakeholder vetting sessions.

Align and coordinate with other PMO functions — including Technology, Business Intelligence, Transitions, and Shared Services — on cross-functional quality and process improvements.

3. Risk Management Integration

Maintain and update the PMO risk register; assist in assessments of identified risks, applicable existing protocols, business areas potentially impacted, and key stakeholders.

Support the development of mitigation strategy materials and communications with stakeholders and leadership toward sustainable solutions.

Partner with Finance to establish efficient reporting systems to track project progress, risks, and performance metrics.

Regularly review and update risk management practices to adapt to changing market conditions and evolving project complexities.

4. Stakeholder Engagement & PMO Integration

Serve as a cross-functional partner and subject matter expert to Market leaders, Operations, Finance, Legal, and the broader PMO team.

Participate in leadership reporting cycles, providing clear and concise governance and quality performance updates to senior stakeholders including the PMO Director, Americas Operations Lead, and Global PDS COO.

Facilitate knowledge sharing between account teams and operational units to ensure seamless integration of commercial and delivery considerations.

Contribute to broader PMO strategic initiatives and organizational effectiveness efforts as directed.

QUALIFICATIONS & EXPERIENCE

Required

Bachelor’s Degree in Architecture, Engineering, Construction Management, Business Administration, or a related field.

Demonstrated experience in project management, process implementation, or structured governance operations within a complex, multi-market environment.

Strong understanding of commercial operations, contract structures, and risk management principles in the context of project delivery services.

Proven track record developing and implementing quality frameworks, governance programs, or continuous improvement initiatives.

Excellent verbal and written communication skills; ability to translate complex operational data into clear leadership narratives and actionable recommendations.

Strong interpersonal skills with