Peer Navigator/ Data Entry Associate

Description

POSITION TITLE: Peer Navigator / Data Entry Associate REPORTS TO: AVP of Health Services

POSITION SUMMARY: The Peer Navigator provides peer-based support and concrete services to individuals with histories of medical, behavioral health, mental health, and substance use needs. Utilizing lived experience and trauma-informed approach, the Peer Navigator engages individuals along the continuum of care to support sustained engagement in treatment and enhance self-efficacy. In addition to direct peer support, the Peer Navigator is responsible for maintaining accurate, timely, and organized documentation of services, demonstrating strong accountability in data entry and reporting. This position plays a critical role in ensuring data integrity and compliance through accurate documentation in AIRS and eClinicalWorks (eCW).

POSITION DESCRIPTION:

A. Peer Navigation and Client Support : Monday thru Thursday: 9:00am-1:00pm

Provide clinical adherence management to clients in accordance with agency policies, procedures, and regulatory requirements

Conduct outreach to clients experiencing challenges with adherence to medical, mental health, substance use, or HIV care

Conduct reminder calls and follow-up for missed appointments

Assist with re-engagement of clients who are lost to care

Accompany clients to medical, behavioral health, and supportive service appointments as appropriate

Facilitate peer support groups, education, and adherence assistance

Conduct HIV and Hepatitis testing and counseling as trained and assigned

Participate in community outreach activities, including in-reach, outreach events, and public education initiatives

Maintain HIPAA compliance and professional boundaries at all times

Document all client interactions and services in ECW and AIRS in a timely and accurate manner

Attend agency meetings, trainings, and special projects as assigned by the AVP of Health Services & MSA Program Coordinator

Maintain positive and professional working relationships with clients, staff, and community partners

Perform additional duties as assigned by the AVP of Health Services & MSA Program Coordinator

B. Data Entry and Program Support (2 Days per Week)

Complete AIRS data entry for the PrEP and RAP MSA Programs using source documentation from eClinicalWorks

Ensure accuracy, completeness, and timeliness of all service documentation and data submissions

Collaborate with MSA staff, supervisors, and program leadership to resolve data discrepancies

Adhere to all reporting timelines, data quality standards, and confidentiality requirements

Support internal audits, chart reviews, and quality improvement activities as requested

Maintain organized electronic records in compliance with agency and funder requirements

C. Professional Representation and Development

Maintain a positive image of VIP Community Services in the community and within partner organizations

Participate in job training, educational programs, meetings, and committees as assigned

Attend all mandatory in-service trainings annually

Attend seminars and trainings to support ongoing professional development

Participate in team meetings and comply with all Health Services policies and procedures

Requirements

JOB COMPETENCY:

· HS Diploma or equivalent

· Prior experience working with the target population

· Excellent written and oral communication

· Ability to speak, read and write the English language

· Bilingual English/Spanish a plus

Minimum Requirements:

Lived experience required

Excellent written and verbal communication skills

Ability to speak, read, and write English required

Bilingual English/Spanish strongly preferred

Strong attention to detail and ability to manage both client-facing and administrative tasks

Basic computer proficiency and ability to learn eClinicalWorks and AIRS systems

JOB REQUIREMENTS/SETTING:

¨ Must possess sight and digital senses or prosthetics that will enable the essential functions of the job to be completed.

¨ Familiarity of life issues facing the target population(s), including HIV/AIDS, behavioral health, or other chronic illness. An understanding of community level work and the importance of collaborating and coordinating with other organizations is needed