People Operations Analyst

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: People Operations Analyst

Location: Colombia

Workplace Type: Remote

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a People Operations Analyst

The People Operations Analyst is a core member of the People Operations & Systems team responsible for delivering day-to-day HR operational support across the employee lifecycle. This role focuses on Tier 2 People Operations support through a ticketing system, accurate HR data maintenance, benefits support, and partnership with U.S.-based stakeholders. The role will primarily support U.S. employees and managers while also supporting international employee populations as needed. The role also serves as a key operational partner for immigration and work authorization compliance, including the immigration inbox, Form I-9 compliance, and sponsored visa tracking. The position requires regular overlap with U.S. business hours.

What You Will Do As A People Operations Analyst

Employee Lifecycle & HR Operations

• •Process employee lifecycle transactions, including onboarding, offboarding, job changes, transfers, and leave events, with a high degree of accuracy and confidentiality.
• •Maintain complete and accurate employee records and documentation in HR systems; perform regular audits to support data integrity.
• •Generate recurring and ad hoc People Operations reports to support business and compliance needs.

Support & Ticket Management

• •Serve as the first point of contact for employee and manager inquiries submitted through ServiceDesk or a similar ticketing system.
• •Respond to and resolve People Operations tickets in a timely, professional, and customer-focused manner.
• •Research questions using available policies, SOPs, government resources, system history, and other reliable resources before escalating.
• •Triage issues appropriately and escalate complex or sensitive matters to the appropriate People team partners.
• •Monitor ticket queues during U.S. business hours and support adherence to service-level expectations.

Employee Support

• •Provide operational and policy support primarily to U.S. employees and managers, while also supporting international employee populations as needed, ensuring accurate and timely resolution of inquiries.
• •Partner with U.S.-based and international teams to resolve cross-border support needs.
• •Maintain working knowledge of U.S. People Operations processes, timelines, and escalation paths.

Benefits & Compliance Support

• •Support benefits enrollment and respond to employee benefits inquiries.
• •Ensure day-to-day People Operations activities comply with applicable labor laws, statutory requirements, and company policies.

Immigration & Work Authorization

• •Manage the People Team immigration inbox, including timely triage, response, routing, and documentation of employee, manager, and attorney requests.
• •Support Form I-9 processing, document review, corrections, record maintenance, and audit preparation in accordance with company procedures and current requirements.
• •Track and reverify employee Form I-9s, including work authorization expiration dates, to ensure reverification is completed on time and accurately documented.
• •Track and manage H-1B and all other company-sponsored visa types, including key dates, extensions, amendments, status changes, and required documentation.
• •Work closely with managers, employees, and external immigration attorneys to coordinate case requirements, gather documents, communicate timelines, and keep stakeholders informed of next steps.
• •Maintain accurate immigration records and trackers in HR systems, and report on upcoming expirations and open cases to People Operations leadership.
• •Handle immigration-related information with a high degree of confidentiality and escalate complex or time-sensitive matters to People Operations leadership and immigration counsel.

Process Improvement & Documentation

Identify opportunities to improve People Operations processes, service delivery, and system usage.

Create, maintain, and update standard operating procedures (SOPs), knowledge-base articles, and process documentation.

Support testing and implementation of HR system enhancements and process changes, including user acceptance testing where applicable.

What You Will Bring As A People Operations Analyst

• •Bachelor's or master's degree in a related field, or four years of equivalent work experience.
• •At least two to four years of experience in People Operations, HR Shared Services, or HR Support.
• •Experience using a ticketing system such as ServiceDesk and responding to Tier 2 HR/People Operations inquiries.
• •Proven experience working with U.S.-based business teams; experience supporting international employees or global teams is also preferred.
• •Working knowledge of U.S. employment practices and federal compliance standards relevant to People Operations, including familiarity with Form I-9 and employment eligibility verification requirements.
• •Ability to research unfamiliar questions, identify missing information, use available resources, and determine an appropriate solution or escalation path.
• •Excellent written and verbal communication skills in English; professional fluency in Spanish is a plus.
• •Ability and willingness to work hours that provide meaningful overlap with U.S. business hours.
• •Strong attention to detail and ability to identify inconsistencies or data issues.
• •Ability to protect confidential information and manage sensitive employee data responsibly.
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• •Workday experience, including HRIS transactions, reporting, and audits.
• •Advanced Excel or Google Sheets skills.
• •Experience partnering with payroll and benefits vendors.
• •Experience managing employment-based visa programs (such as H-1B), tracking case timelines, and working with immigration attorneys.
• •Hands-on experience with Form I-9 processing, reverification, corrections, electronic workflows, or audit support.
• •Exposure to compliance-related topics, audits, data governance, or multi-state U.S. employee support.

Core Skills

Operational & Technical

• •Strong working knowledge of People Operations processes and HR shared-services environments.
• •Experience with ticket-based intake, triage, and resolution of Tier 2 requests, with appropriate escalation of more complex matters.
• •Ability to quickly learn and navigate HR systems; Workday experience is preferred.
• •Proficiency with spreadsheets and data-validation techniques.

Customer Service & Communication

• •Strong customer-service orientation with clear, professional, and empathetic communication.
• •Experience supporting U.S.-based employees and working with international employee populations or global teams.
• •Ability to explain policies and processes in a clear, accessible way.

Analysis, Judgment & Co