People Operations Coordinator - Guadalajara

Job Title: People Operations Coordinator

Job Location: Guadalajara, Jalisco, Mexico

ABOUT THE COMPANY:

Salesloft is building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we're building the industry's first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Salesloft, our People Operations Coordinator is foundational to a high-performing People team. Each coordinator embeds with their assigned business function(s) (e.g., Engineering, Marketing, Sales) to provide full employee lifecycle support, from offer through exit. As the first point of contact for employees and managers, coordinators deliver high-volume, high-accuracy service across HR transactions, data, leave, employee relations support, and employee questions, creating a consistently excellent employee experience. They partner closely with People Business Partners, keeping the work moving, the data clean, and the PBP fully informed, and work alongside Total Rewards, Benefits and Mobility, and Talent Acquisition so programs run smoothly.

Each coordinator also serves as the expert for an assigned country, bringing local compliance knowledge, language, and time zone coverage to the team. Working within a shared services model, coordinators cover for one another across functions during peak periods and absences, and bring back improvements that strengthen the whole team. This is a broad, high-visibility role and a clear path toward People Business Partner or People Operations leadership.

About 60 - 70% of your time supports your assigned business function(s) and their People Business Partner. That includes lifecycle transactions, employee data, questions, ER support, and the people programs for your pod.

The remaining 30–40% supports the broader People team. You will help Total Rewards with compensation and benefits cycles, partner with People Systems on HiBob, data, and reporting, and support Talent Acquisition through the handoff from offer to onboarding. You’ll also serve as the expert for your assigned country and cover for teammates during peak periods.

The balance shifts with the business calendar. Expect more Total Rewards work during open enrollment and compensation cycles, for example. We review it regularly throughout the year.

On a day-to-day basis, you will:

Lifecycle Administration. Manages the employee lifecycle for the assigned business function, from offer through exit. Prepares offer letters, coordinates background checks and I-9 and right-to-work verification, and runs onboarding and offboarding, including exit surveys, so every transition is accurate and on time.

Employee Data & Records. Maintains accurate employee data in HiBob and ADP for the assigned business function. Processes hires, changes, promotions, transfers, terminations, and org updates, and audits records and personnel files to keep data clean and audit-ready.

HR Case Management. Serves as the first point of contact for employee and manager questions through people@ and HappyFox. Resolves routine requests promptly and escalates complex or sensitive issues to People Business Partners and specialists.

Mobility, & Benefits Support. Serves as the first point of contact for benefits questions and partners closely with the Benefits and Mobility Specialist to keep PBPs informed on mobility cases.

PBP, ER & Programs Support.

PBP Partnership & Employee Relations Support. Partners with the assigned People Business Partner through weekly syncs, sharing context so they have full visibility without having to ask. Supports ER cases under PBP direction by maintaining documentation and the ER tracker, coordinating investigation logistics, and preparing PIP and termination paperwork.

Program administration: Project manages the promotion process for the assigned business function, tracking and documenting each promotion through processing. Supports compensation cycle execution and submits roles for compensation analysis, following up with leaders and tracking turnaround.

Survey, QBR & Talent Support. Manages the engagement survey in the system and compiles data and pre-reads for leadership reviews. Supports the QBR process and prepares data and insights for talent calibration conversations.

Reporting, Analytics & Compliance Support. Fulfills data requests and runs standard reports and headcount reconciliations, providing analysis that supports business reviews and People programs. Supports audits, country-specific filings, I-9 compliance, record retention, and policy acknowledgments, and manages vendor invoices.

Process Improvement. Establishes and maintains SOPs so the team delivers consistent service across pods. Flags recurring case themes and tests HRIS and workflow changes, turning patterns from the assigned business function into improvements for the whole team.

Country Expertise. Serves as the expert for an assigned country, bringing knowledge of local employment practices and compliance requirements, along with language and time zone coverage. Reviews country-specific documents prepared by other coordinators, supports local filings and vendor relationships, and keeps the team current on changes in local requirements.

WHAT WE’RE LOOKING FOR:

We are looking for a service-minded, detail-obsessed People professional who takes pride in getting the work right the first time. You understand that every offer letter, record update, and employee question is someone’s experience of the company, and you treat each one that way. You are comfortable being the first point of contact for employees and managers, and you know when to resolve a request yourself and when to bring in a People Business Partner or specialist. You handle confidential information with discretion and communicate clearly in writing. You are equally at home working through a high volume of transactions and spotting the pattern behind them, and you bring ideas back that make the whole team better. You enjoy partnering with business leaders, adapt easily across time zones and cultures, and want to build toward a career as a People Business Partner or in People Operations leadership.

THE TEAM:

Our People Operations Coordinators, PBPs and specialists work as one team on a shared goal, and each role has clear ownership. Coordinators are the front door of the People organization: warm, responsive and exact, with the pride in getting it right that earns managers’ and employees’ trust. We are a global team across India, Mexico and the United States, we cover for one another, and we share what we learn so every pod gets better. We take on hard problems together, and we hold ourselves to a high bar for accountability, empathy and execution.Values: Move as One, Evidence over Ego, Lead from the Front, Make Your Mark, Customer-Inspired

Values: Move as One, Evidence over Ego, Lead from the Front, Make Your Mark, Customer-Inspired

THE SKILL SET:

2-4 years in HR operations, shared services, or HR administration

Hands-on HRIS experience and a case management tool (JIRA, happy fox, service now, etc.)

Strong attention to detail, discretion with confidential data, and clear written communication

Comfort supporting business leaders and managers, and working across time zones and cultures

Exposure to global employment practices an