People Operations Manager

Network Optix (Nx) is a global powerhouse in enterprise video software platform development, driven by a mission to empower the creation of intelligent video-based solutions and products capable of converting video into actionable data. Over fifteen years in the making, the Network Optix Enterprise Video Operating System helps innovative organizations rapidly and affordably build world-class, custom-tailored, enterprise-scale video products and solutions.

Nx is headquartered in Walnut Creek, California, with additional locations in Burbank, California, Beaverton, Oregon, Belgrade, Serbia; Hague, Netherlands; Taipei, Taiwan, and regional teams distributed across the globe. Recognized on the Inc. 5000 Fastest Growing Companies list for 10 years in a row, we are committed to expanding our teams cross-functionally and globally.

At Network Optix, our corporate vision is to change the way the world interacts with video, shifting the paradigm from passive observation to actionable intelligence. We are pioneering video management as an operating system of the future : an open, intelligent platform that leverages deep data integration and agentic AI to orchestrate real-time analytics and autonomous decision-making. We believe software should be instantly usable, open, lightweight, and extremely powerful. Moving beyond legacy infrastructure, we create open-platform ecosystems where video serves as the foundation for autonomous decision-making and next-generation operational intelligence.

Our Nx culture is built for innovators, builders, and problem solvers who value agility and lean processes and love shipping great technology. We value technical expertise, speed, flexibility, and integrity.

Summary / Purpose of the role

The People Operations Manager owns People Operations end-to-end for a growing, globally distributed technology company (~200 people across 36 countries). This is more than administering HR processes. You will be accountable for the employee experience from onboarding to offboarding, own compliance across our jurisdictions, and champion culture and engagement. You'll also use People Data to spot risks and opportunities before they become issues. This full-time role reports to the Head of Global HR and works as part of a small, collaborative HR team, helping People Operations scale as the company grows globally.

Key Responsibilities

End-to-End People Operations

Own the full employee lifecycle (onboarding, offboarding, records, and HRIS) as one coherent process rather than disconnected tasks

Develop and continuously improve our new hire orientation program

Maintain accurate employee records in our HRIS (BambooHR), run regular data audits, and get more out of the system

Identify and close process gaps before they turn into compliance or employee experience issues

Serve as the primary escalation point for operational HR questions across all our locations

Be a trusted partner for employees on HR policies, benefits, and programs

Help assess our HR systems as we look to consolidate them, and lead the implementation when we move forward

People Analytics & Insights

Build and maintain recurring people metrics (headcount, turnover, engagement, compliance completion, and more)

Connect the dots in the data, and turn it into clear, actionable recommendations for HR and business leaders

Flag emerging risks such as attrition, compliance gaps, or engagement dips, rather than just reporting history

Compliance & Risk Management

Ensure ongoing compliance with labor law across all our operating jurisdictions (US, EU, Serbia, and EOR/contractor markets). Own document management, contract validation, data collection, pre-employment due diligence, and employment eligibility verification.

Own end-to-end administration of state and federal leave programs (including FMLA, statutory disability, State Disability Insurance [SDI], Paid Family Leave [PFL], EDD claims, and worker's compensation), managing seamless coordination with employees, payroll, HRIS platforms, and relevant state agencies to ensure full compliance, accurate documentation of claims, and consistent policy enforcement. Partner with global HR counterparts to ensure accurate documentation and compliance with statutory programs worldwide.

Own compliance training programs and completion tracking

Manage documentation, internal agreements, coordination, and updates for global mobility and visa-related relocations, partnering with internal stakeholders

Own HR audit readiness for security certifications (e.g., SOC 2)

Monitor regulatory changes and turn them into policy updates

Culture & Engagement

Design engagement programs together with HR and leadership, tailored to a globally distributed and diverse workforce

Partner with stakeholders to run performance management, engagement cycles and feedback mechanisms

Maintain engagement metrics and standards, analyze the data, and share actionable insights with leadership

Surface issues early and propose solutions, then help turn them into action plans

Partner with leadership to keep our culture consistent as the company scales across regions

Advance global talent optimization and cross-cultural inclusion across 36 operating countries, ensuring fair, high-mobility people operations that champion diverse perspectives, widen candidate slates, and respect regional cultural nuances over a single-country default.

Workplace Experience

Provide functional and program leadership to the Workplace Experience team (Office Managers, HR Coordinators)

Set the strategy and calendar for team events and engagement initiatives, keep program spend on budget, and own our swag and employee gifting strategy

Cross-Functional Partnership

Work closely with Finance and Payroll on leaves, benefits, pay changes, garnishments, and new hire contracts

Partner with Talent Acquisition, IT, and Legal to optimize processes and align People Operations with business priorities

Bring the People Ops perspective into headcount planning, org design, and compensation and benefits initiatives

Contribute to corporate HR projects that tie People Operations to the company's strategic goals

Qualifications

5+ years of progressive HR / People Operations experience, including time operating as a senior, self-reliant IC who owns a function end-to-end with minimal supervision

A strong generalist background: onboarding and offboarding, open enrollment, HR dashboards, employee experience, and compliance

Hands-on experience with HRIS platforms (Rippling, BambooHR, Workday, HiBob, or similar), including reporting and dashboards

The ability to turn raw HR data into actionable insights, not just charts, using Excel/Sheets or BI tools

Knowledge of employment contract, payroll, benefits, contractor, and immigration requirements, and of the labor law behind them

Confidence using AI tools (Claude, Gemini, or similar) in your everyday work

A builder mindset: you are comfortable with ambiguity and scrappy, hands-on work in a growing company, and you bring structure where it's still missing

The right mix of IQ and EQ: analytical enough to connect the dots, and approachable enough to be a trusted partner to employees and leaders

Attention to detail and an employee-centric mindset

Strong program and project management skills across multiple priorities

A collaborative approach and the ability to influence without formal authority

Cultural sensitivity and comfort working with a diverse workforce across 36 countries

Demonstrated practical experience using AI tools (Claude, Gemini, and others) to build applications and automations that boost your own and your team's productivity

Bachelor's degree in HR, Business Administration, or a related field, or equivalent practical experience

Fluent English

Highly desired

Experience with HR compliance outside the US (EU, Serbia, or other internati