People Operations Partner

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

The People Operations Partner serves as a trusted business partner to assigned functional teams, providing guidance and support across a broad range of People Operations initiatives. This role also leads designated HR competency areas and People Operations projects, acting as the primary resource and subject matter expert for assigned programs and processes. The People Operations Partner promotes a positive and compliant team member experience by ensuring team member relations and practices align with Kestra’s values, organizational objectives, and applicable employment laws. The People Operations Partner will earn trust through professionalism, confidentiality, sound judgment, and discretion; will remain calm and effective under pressure; navigate sensitive situations with diplomacy and tact; demonstrate resilience and adaptability through change; and bring empathy, patience, positivity, and a healthy sense of humor to their work. Reporting to the Director of People Operations, this position partners closely with leaders and cross-functional stakeholders and team members at all levels to deliver effective people strategies, programs, and solutions across the organization.

ESSENTIAL DUTIES

Act as a strategic business partner and generalist for assigned functional teams by providing team member relations support, coaching, and recommending tools & resources that assist the team in meeting their individual and functional goals while maintaining or increasing workplace engagement.

Partner with leaders to provide guidance on talent management, organizational effectiveness, workforce planning, performance management, and team development.

Manage team member relations matters, including team member concerns, workplace investigations, conflict resolution, and performance-related issues, providing guidance that promotes a positive team member experience while ensuring alignment to company values, and compliance with company policies and employment laws.

Own designated HR competency areas and serve as the primary point of contact and subject matter expert, providing program oversight, guidance, process improvement, and strategic support to peer-people operations partners and to, leaders, management and team members across the organization.

Serve as the project owner for designated People Operations projects and initiatives, driving progress, managing timelines, coordinating and engaging stakeholders, and ensuring successful outcomes.

Evaluate and enhance assigned programs, processes, and resources by identifying opportunities for increased effectiveness, scalability, compliance, and team member experience.

Support and collaborate on the projects and initiatives of the other People Operations Partners, as you support your assigned functional areas and the organization at large.

Participate in, create and facilitate People Operations training in-person or virtually to all levels of team members.

Support People Operations initiatives across multiple functional disciplines while effectively managing priorities and competing deadlines in a fast-paced environment.

Serve as a trusted point of contact for team members, leaders, and external partners, providing timely and professional guidance and resolution of inquiries.

Support the New Team Member Onboarding program through facilitation of onboarding sessions, delivery of presentations, and coordination of pre-employment and onboarding activities to create a positive and effective onboarding experience.

Be an engaged contributor and partner in key People Operations programs such as onboarding, annual benefits enrollment, performance management cycles, engagement surveys, internship program, training facilitation, and other cyclical and special programs.

Interpret and apply company policies, procedures, and employment practices while ensuring compliance with federal, state, and local employment laws.

Support organizational and people-related initiatives by facilitating communication, managing change impacts, and promoting adoption across assigned business areas.

Gather and report routine and ad-hoc data in a compliant and confidential manner to appropriate People Operations Team Members, Managers, and Executives.

Apply Human Resources concepts, policies and procedures in a manner that adheres to confidentiality, federal and state laws, and aligns with Kestra’s core values and mission.

Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent and performance management, and employment law.

COMPETENCIES

Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.

Integrity: Commitment, accountability, and dedication to the highest ethical standards.

Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.

Action/Results: High energy, decisive planning, timely execution.

Innovation: Generation of new ideas from original thinking.

Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.

Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

QUALIFICATIONS

Education/Experience Required:

Bachelor’s degree or equivalent years of experience

Minimum 4 years’ experience in at least three of the following human resource disciplines:

Compensation

Employee Relations

Performance Management

Leave of absence administration

HRIS administration

Metrics and reporting

Benefits administration

Policies and procedures

Ability to demonstrate exceptional customer service methods with internal and external contact

Ability to build trust and credibility with team members, leaders, and cross-functional stakeholders

Ability to demonstrate sound judgment, professionalism, and discretion in handling sensitive information and navigating complex team member and business situations

Ability to maintain effectiveness through change, ambiguity, competing priorities, and periods of high organizational demand.

Ability to apply HR concepts and adhere to legal compliance requirements

Experience with conflict resolution skills

Ability to act with integrity, professionalism, and confidentiality

Demonstrated ability to meet short-term and long-term goals

Ability to present to Team Members in person and virtually

Proficiency in Microsoft Office products

Excellent verbal and written communication skills

Preferred:

PHR or SHRM-CP, either achieved or exam date scheduled

Previous healthcare and sales industry-related experience

Experience in a multi-state employer environment

Experience providing HR support to a field sales team, with an understanding of commission structures

Experience within a highly regulated environment

Experience within a start-up or rapid growth environment

WORK ENVIRONMENT

Indoor open office environment

Minimal noise volume typical to an office environment

Extended/overtime hours when needed

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment

PHYSICAL