People Operations Specialist EMEA

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure.

We're looking for a People Operations Specialist, EMEA , to join our People team, reporting to the Head of HR EMEA. This is a hands-on, full-spectrum HR role spanning administrative excellence, employee experience, compliance, and HR business partnering across a fast-paced, multi-country environment.

You'll bring structure, attention to detail, and strong execution to everything from day-to-day HR operations to process improvement and automation. Comfort with AI tools and a curiosity for modernizing how HR is delivered are a big plus.

If you thrive in a collaborative, fast-moving, and build-phase environment and want to be part of a mission-driven company at the forefront of Bitcoin innovation, we'd love to hear from you.

What You’ll Be Doing (Responsibilities)

Employee Experience & HR Support

Be a trusted and responsive point of contact for employees across the EMEA region

Support employees and managers with HR-related questions, policies, processes, and documentation

Lead onboarding activities and create a seamless and welcoming employee experience

Support employee relations topics with professionalism, care, and consistency

Coordinate engagement initiatives, wellness activities, and internal people programs across multiple countries

HR Operations & Administration

Maintain highly accurate and confidential HRIS records and employee documentation

Coordinate payroll, benefits administration, and vendor communication across EMEA countries

Support HR compliance activities across multiple jurisdictions, with strong focus on Swiss and broader EMEA HR operations

Manage contracts, letters, employment documentation, and HR administrative workflows

Support the development and maintenance of HR policies, handbooks, and internal procedures

Ensure strong operational accuracy and attention to detail across all HR activities

HR Process Improvement & Automation

Support modernization and automation of HR processes and workflows

Identify opportunities to improve efficiency through technology and AI-driven tools

Assist with the implementation and optimization of HR systems and operational processes

Bring curiosity and interest in how technology can improve employee experience and HR delivery

Talent & Development

Support recruiting activities including job postings, candidate communication, interview coordination, and screening

Assist with performance review cycles, goal setting, and employee development initiatives

Coordinate training and learning opportunities across teams

Gradually grow into broader HR business partnering exposure and responsibilities over time

What We Look For In You (Required Qualifications)

5+ years of experience in People Operations,

Strong familiarity with HR operations, HR administration, HR processes, Learning and Development and employee lifecycle management

Experience supporting payroll, contracts, HR systems, and operational HR workflows

Experience working across multiple countries and jurisdictions within EMEA

Knowledge of Swiss and broader EMEA employment law and HR practices

Excellent organizational skills and exceptional attention to detail

Strong work ethic and ability to manage both strategic exposure and highly administrative tasks with equal professionalism

Strong interpersonal and communication skills with the ability to build trust across the organization

Curiosity and familiarity with technology, AI tools, and HR process automation

Proficiency in HRIS systems and Google Workspace (Ashby experience is a plus)

Excellent English and Italian verbal and written communication skills

Nice To Haves (Preferred Qualifications)

Experience in tech, fintech, SaaS, or blockchain/cryptocurrency environments

Strong multi-country HR experience across EMEA

German and/or French language skills are highly preferred

Experience improving or automating HR operational processes

Exposure to scaling organizations or fast-growth environments

This position requires regular interaction with employees, managers, candidates, and external partners across multiple countries and time zones. The People Operations Specialist EMEA will play a key role in ensuring smooth HR operations, operational excellence, compliance, and a positive employee experience across the region.

Schedule: Monday-Friday, office-based in the centre of Lugano and hybrid 2 days per week.