People Solutions Specialist (HRIS)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a HRIS Specialist do? As an HRIS Specialist, you are part of a global team responsible for ensuring the accuracy, integrity, and usability of employee data and HR systems—primarily Workday. This is a shared role title with two distinct focus areas:

HRIS–EDM Specialist – The HRIS – EDM Specialist is an individual contributor role within the global HRIS team, responsible for ensuring the accuracy, consistency, and timeliness of employee data across the employee lifecycle. This role handles employee data transactions and manages tickets from multiple geographies, delivering high-quality, compliant support that aligns with global service level agreements. Reporting to the HRIS Supervisor, the Specialist maintains data integrity in Workday and related systems, resolves transactional issues, and escalates as needed. The role also contributes to system testing, process improvement initiatives, and cross-functional coordination to optimize tools and workflows that support HR operations. Due to access to confidential and sensitive employee information, the role requires a high level of discretion, professionalism, and adherence to data privacy standards—any mishandling or breach may lead to disciplinary consequences.

HRIS Specialist – Data Governance – The HRIS Specialist – Data Governance supports the development, maintenance, and governance of Workday reporting assets, ensuring that reports are accurate, compliant, and aligned with internal data standards. This role is ideal for individuals with foundational knowledge of Workday, strong attention to detail, and a keen interest in data management and reporting. Working as part of the global HRIS team, the Specialist helps ensure that reporting deliverables are well-documented, consistently structured, and effectively support both operational and strategic needs. The role also contributes to improving report lifecycle practices and strengthening data stewardship across the organization.

Across both tracks, success depends on your attention to detail, discretion with sensitive data, and collaborative mindset. You'll be working across time zones, supporting a global workforce, and contributing to the consistent and secure delivery of people systems.

As a HRIS Specialist, your responsibilities include:

Track A: HRIS–EDM Specialist

Reports to: HRIS Supervisor

Deliver day-to-day support for employee data transactions from pre-employment through offboarding, ensuring accuracy and compliance in Workday and other HR systems.

Maintain and protect confidential employee data with a high degree of discretion and responsibility.

Provide global production support by researching and resolving HCM process and data issues, collaborating closely with the HR Operations team and other key stakeholders.

Respond to tickets, emails, and chats from internal users as needed, escalating to the HRIS Supervisor for complex or sensitive cases.

Monitor Workday inbox and ensure timely execution of assigned tasks, keeping data clean and audit-ready.

Collaborate with HRIS team members across regions to ensure alignment, consistency, and adoption of shared best practices.

Support UAT (User Acceptance Testing) for new functionality, working with IT or Business Analysts to validate system behavior before release to production

Support team efforts in HRIS-EDM process maturity by sharing feedback and participating in process discussions when needed and executing the HRIS-EDM framework

Take on occasional tasks or small projects as assigned, showing flexibility and willingness to help where needed.

Requirements:

1–2 years of experience in HRIS support, employee data management, or HR operations, preferably in a Shared Services or multi-geo setup.

Working knowledge of Workday or similar HRIS platforms.

Strong attention to detail, with a commitment to data accuracy and compliance.

Ability to manage case queues and meet deadlines in a high-volume, service-driven environment.

Good written and verbal communication skills; comfortable responding to stakeholders across channels.

Demonstrated ability to handle confidential information with discretion.

Willingness to engage with teammates, contribute to a positive team culture, and support collaboration across time zones.

Flexibility to work in shifting schedules—this role supports a 24/7 global ticket queue, and shift assignments may change following shift bids to align with case volume patterns.

A strong sense of professional integrity—this role involves handling highly sensitive employee data. Any misuse, negligence, or breach of data privacy may be subject to disciplinary action in line with company policies.

Eagerness to learn and contribute to process improvement conversations.

Preferred Qualifications (Nice to Have):

Familiarity with Workday reporting or configuration.

Experience with Salesforce, ServiceNow, Jira, or similar ticketing systems.

Background in multi-geo Shared Services or HR operations.

Exposure to system testing or Workday reporting

Comfort working across different time zones and collaborating with remote/global teams

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .