People & Workplace Operations Associate

About AllTrails

AllTrails is the app for exploring the outdoors. We help people spend more time outside by connecting them to their next adventure. Home to the world’s largest outdoor community, with members and trails around the globe, you can find AllTrails in the Apple App Store, Google Play Store, and at alltrails.com.

Every day, our team works to get more people outside and help our members have better experiences on the trail. We lead with our values–positivity, innovation, humility, adaptability, inclusivity, and stewardship–in everything we do. Join us!

This is a U.S. based hybrid position based in our San Francisco headquarters. Candidates should be able to work from the office once per week, or more frequently as needed. Our office is located in San Francisco’s Financial District near Union Square and is easily accessible via BART. Please note that, at this time, we’re unable to offer visa sponsorship for this role.

About the role

We’re looking for a People & Workplace Operations Associate who will be responsible for creating a thoughtful, engaging and reliable employee experience at AllTrails. Reporting to the Manager, People & Talent Operations, this role supports programs across the employee lifecycle and serves as the day-to-day office liaison for the AllTrails San Francisco office.

The ideal candidate is highly organized, service-oriented, and energized by being out in front of employees. They’re adept at balancing detailed operational workflows, facilitating employee connection, and overseeing the practical needs of a hybrid office environment. They are a welcoming first point of contact who keeps work moving, identifies opportunities to improve processes, and partners effectively with People, IT, vendors, and employees across the company.

What you’ll do

People Operations

Coordinate employee lifecycle workflows, including interview scheduling, preboarding (background-check coordination, I-9 verification, materials, leading orientation), and offboarding

Update employee records, process data changes in appropriate systems and support recurring compliance checks in support of established People workflows

Coordinate leave administration and escalate policy or complex cases

Support People programs and special projects, such as intern operations and employee lifecycle process improvements

Act as a culture ambassador and drive initiatives to build community across the company

Identify recurring issues and recommend practical improvements to automate manual tasks wherever possible, such as creating repeatable templates, making People processes more efficient, consistent, and employee-friendly

Respond to employee and manager questions through People Operations channels and route more complex questions to the appropriate People team partner

Office and workplace management

Serve as the primary day-to-day point of contact for daily workplace operations, including office supplies procurement, pantry maintenance, shipping and receiving, and tracking related spend and expenses

Oversee facilities maintenance, cleaning, repairs, and general office-related requests to keep the workplace safe, functional, and welcoming

Provide onsite operational support and act as host during office events and team gatherings (note: role does not own event planning)

Maintain thorough documentation and standard operating procedures to ensure business continuity and eliminate single points of failure

What you bring

2+ years of relevant experience in People Operations, HR administration, workplace operations, or a related operational role; direct People Operations experience is preferred

Strong organization and attention to detail, with reliable follow-through across recurring processes and day-to-day requests

A service-oriented, approachable style and the judgment to handle confidential information thoughtfully

A natural connector and confident communicator: comfortable speaking up in group settings, hosting or emceeing a gathering, and building rapport quickly with people you've just met.

Clear communication skills and the ability to partner with employees and cross-functional teams

Confident balancing hands-on office needs with employee lifecycle and administrative work

Capable of working onsite at our San Francisco office every Wednesday, with flexibility to come in on additional days as needed to support office operations and welcome visiting employees and teams

Curiosity and initiative to spot process gaps, document workflows, and suggest practical improvements

Bonus points

Experience with Rippling is a plus; familiarity with Slack, Google Workspace, and Glean, or ability to learn new tools quickly, is also helpful