Personal Care Attendant (PCA/CNA)

About Seen Health

At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach.

Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program. We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts. We want to empower our clinicians and staff with tools that deliver relevant data at the time and site of care and enable them to deliver exceptional care to our participants, which improve clinical outcomes, participant & provider satisfaction, and ultimately our strength as an organization.

We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives. Our name, Seen Health, was chosen to reflect our commitment to provide the highest standard of care to underserved older adults while respecting and incorporating their individual beliefs, heritage, and values, so that they can truly be seen .

About the Role

As the Personal Care Attendant for our Program of All-Inclusive Care for the Elderly (PACE) in San Gabriel Valley, you will play a crucial role in supporting the daily operations of the Adult Day Center. This position is ideal for caring individuals with a Certified Nursing Assistant (CNA) qualification, as you will have direct interaction with our participants, assisting them with activities of daily living and ensuring their comfort and well-being.

Responsibilities

Provides Activities of Daily Living (ADL) and Independent Activities of Daily Living (IADL) to support participants such as: toileting, showers, bathing, dressing, grooming, feeding/assisted dining, meal service, laundry, transfers and ambulation, range of motion

Completes safe transfers utilizing Durable Medical Equipment (DME) as required - lifts, gait belt and hoyers

Cleaning the bathroom used by the participant, may include emptying and cleaning commode

Provides appointment reminder communications to participants

Responsible for keeping center or home in a clean and orderly condition, including kitchen and activity areas, sanitizing showers/bathrooms and relevant DME

Escorting participants to Seen Health vans, if needed

Documents participant services provided in electronic health record accurately and on time

Act as a participant advocate by reporting any violations of the Participant Bill of Rights & Responsibilities

Respond to participant complaints in a timely manner, and understand the basic procedures for receiving and documenting complaints or requests

Promptly reports changes in participant’s condition to supervisor or designee

Demonstrate dependability by arriving consistently and on time to scheduled work hours, and submit timely and accurate timesheets

Maintain a courteous, helpful, and professional attitude on the job

Display a willingness and ability to be responsive to all customer groups- including team members, participants and their families

Comply with all agency training requirements

Maintain professional affiliations and any required certifications

Provide a safe environment for participants and self by displaying awareness of safety hazards, and reporting and/or reversing hazards

Participate in Quality Improvement program as required

Follow all OSHA safety guidelines and Seen Health Policies and Procedures

Maintain the confidentiality of all participant information according to HIPAA requirements

Perform other duties as required or requested in a positive and helpful manner

Records services in required logs or electronic health record

Assists with individual and group activities as necessary

Accompanies participants to outside medical appointments

Responsible to ensure that all wander risk participants are wearing code alert device

Obtains and maintains food handlers certification

Assists with food service program, including serving snacks and meals at the day center, checking food temperatures, reviewing diet orders

Performs kitchen duties to include: washing dishes, sanitizing work area, maintaining supply inventory and checking for food expiration dates

Acts as Interdisciplinary Team (IDT) member as needed Home Care

Qualifications

High school diploma or equivalent required; Certified Nursing Assistant (CNA) certification preferred.

Experience working in a healthcare or senior care setting is advantageous.

Strong interpersonal and communication skills, with a compassionate and patient-centered approach to care.

Ability to work effectively in a team environment, collaborating with colleagues from various disciplines.

Knowledge of basic caregiving techniques, ADL assistance, and infection control practices.

Physical stamina and ability to perform tasks that require bending, lifting, and standing for extended periods.

Location

Los Angeles required. Ability to commute to Alhambra required.

Relocation benefits available.

Salary & Benefits

Pay Rate: $27.00-28.00/hr

Equity: included as part of founding team package

Benefits: Seen Health is proud to offer a robust benefits offering for our employees. In addition to traditional healthcare coverage, we also offer additional benefits to help further your wellness and feeling of being part of the team.

Medical, Dental, and Vision benefits for you and your family

Life Insurance and Disability Benefits

Parental and Caregiver Leave

Lunch, as well as delicious snacks and coffee to keep you energized

Paid Time Off across holidays, vacation time, personal days, and sick days

401k Plan

Personal and professional development, including CME support and career growth opportunities

Subscriptions and training on using AI tools including ChatGPT

Seen Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.